Digital Global Business Services Council Malaysia (GBS Malaysia)

What is Digital Global Business Services Council Malaysia (GBS Malaysia)?

Digital Global Business Services Council Malaysia (GBS Malaysia), formerly known as OM (f.k.a Outsourcing Malaysia), is a prominent Business Process Outsourcing (BPO) association in Malaysia.

Established in 2006 and a leading industry organization, GBS Malaysia aims to support the growth and development of the outsourcing sector within the country.

GBS Malaysia fosters a conducive environment for businesses to position Malaysia as a competitive outsourcing destination on the global stage.

This BPO Association has over 600 member companies and works and focuses on Global Business Services (shared services and service providers).

GBS Malaysia envisions promoting and developing Malaysia’s Global Business Services industry as a global hub for high-value services. 

Digital Global Business Services Council Malaysia is the producer of its flagship events, such as Smart Sourcing Summit—a thought leadership platform, GBS Asia Awards, and GBS Outlook Publication.

Top-tier sectors lead GBS Malaysia in the country and focus on building talent and industry competitiveness to meet the complex demands of the global business services community.

The role and vision of Digital Global Business Services Council Malaysia (GBS Malaysia)

The primary role of GBS Malaysia is to act as a facilitator, enabler, and advocate for the outsourcing industry in the country.

Its dedication focuses on collaboration and knowledge-sharing among its members and fostering community within the outsourcing ecosystem. 

Digital Global Business Services Council Malaysia actively engages with government bodies, regulatory authorities, and other relevant stakeholders.

GBS Malaysia is also dedicated to shaping policies and creating a conducive business environment that nurtures the outsourcing sector’s growth.

This BPO association strives to create a robust and sustainable ecosystem that attracts local and foreign investments, driving economic growth and creating job opportunities.

Through various initiatives, GBS Malaysia envisions elevating the industry’s standards, promoting innovation, and driving operational excellence. It makes Malaysia a competitive player in the global outsourcing arena.

Strategic best practices of Digital Global Business Services Council Malaysia (GBS Malaysia)

Digital Global Business Services Council Malaysia implements strategic best practices to support the growth and development of the outsourcing industry.

The association emphasizes the importance of a skilled and capable workforce.

It collaborates with its affiliated organizations such as GT&BSC, ASOCIO, NASSCOM, and WITSA. They design relevant training programs and certifications that equip professionals with the necessary skills to excel in outsourcing.

GBS Malaysia organizes seminars, conferences, and workshops that facilitate knowledge-sharing and networking opportunities for its members.

Digital Global Business Services Council Malaysia represents the collective interests of its members and advocates for supportive policies and regulations from the government.

The association practices to address industry challenges, remove barriers, and create a business-friendly environment that fosters outsourcing growth.

It encourages exchanging ideas and experiences, promoting innovation and continuous improvement within the sector.

Digital Global Business Services Council Malaysia researches and analyzes industry trends, market dynamics, and emerging technologies to provide valuable insights to its members.

This BPO association helps businesses to be well-versed and make informed decisions, enabling them to adapt to changing market conditions and seize new opportunities.

Business process outsourcing growth in Malaysia

Malaysian Business Process Outsourcing (BPO) spans various sectors, including information technology outsourcing (ITO), shared services, and knowledge process outsourcing (KPO). 

The outsourcing sector in Malaysia has experienced robust growth due to the collaborative efforts of GBS Malaysia and its stakeholders. 

By the end of 2022, Malaysia’s BPO sector had set a target of 1.43 million employees and $29.1 billion in sales. This makes Malaysian BPOs a significant contributor to the country’s Gross Domestic Product (GDP) and a major creator of employment opportunities.

Malaysia’s BPO industry was estimated to employ over 120,000 people during the work-from-home implementation.

Malaysian employees continue to grow in various roles, including customer service representatives, technical support agents, data analysts, finance specialists, and IT professionals.