Business Processes Outsourcing Association of Kenya (BPOAK)
Definition
What is the Business Processes Outsourcing Association of Kenya?
The Business Processes Outsourcing Association of Kenya (BPOAK) is a BPO association that offers outsourcing solutions to all sectors, while providing sustainable work opportunities to Kenyan professionals.
The goal of BPOAK is for Kenya to become the top BPO destination in Africa. It seeks to work with pertinent stakeholders to improve the business climate for the industry’s continued development.
The BPO Association of Kenya also wants to increase the sector’s visibility and competitiveness on a national and international level.
BPOAK envisions the industry becoming a sustainable pillar of Kenya’s economy by creating quality jobs for citizens.
The BPO Association of Kenya is also a part of the Kenyan Private Sector Alliance, or KEPSA,
Kenya Private Sector Alliance (KEPSA)
Kenya Private Sector Alliance (KEPSA) is the voice of Kenya’s private sector. It was established in 2003.
KEPSA brings together business associations, chambers of commerce, professional organizations, multinational corporations, small and medium-sized enterprises (SMEs), and start-ups from all facets of the economy.
Additionally, KEPSA provides business opportunities for training, networking, financial linkages, mentorship, and coaching, as well as access to markets, value chains, and international investment opportunities.
KEPSA unites these companies under one umbrella with its broad membership categories, which represent over a million businesses.
3 pillars of the BPO Association of Kenya
There are three pillars by which the BPO Association of Kenya lives and concerns itself:
- Destination Kenya marketing: As established, BPOAK aims to promote the BPO sector’s domestic and international recognition and enhance its presence and competitiveness in new markets and emerging technologies.
- Enabling sector policy: The BPO Association of Kenya intends to represent the industry before legislative and regulatory bodies to create an environment that will support members of the value chain.
- Building infrastructure and capacity: BPOAK collaborates with key stakeholders to build infrastructure and capacity for the sector’s sustainable growth.
Kenya: The Silicon Savannah
Why should businesses invest in the BPO Association of Kenya?
The groundwork is in place for Kenya’s BPO services to grow into the largest export industry. These fundamentals include the following:
- High-quality internet: Kenya offers low-cost, high-speed internet connectivity throughout the East African region via eight submarine fiber optic cables.
- English-speaking workforce: Kenya is ranked the second-most English-proficient country in Africa, and 20th in the whole world. The country has a large pool of highly qualified English speakers who are suitable for client-facing outsourcing duties.
- Workers with digital skills: The Ajira Digital Program has trained a growing number of skilled digital freelancers in Kenya. As of 2022, Kenya had 1.9 million digital employees working either as freelancers or in BPOs.
- Education levels: Among Kenyans, there are well-educated youth. There are at least 100,000 graduates from universities each year.
- Cost-effective labor: The labor in Kenya is cheap and can potentially reduce the operational costs of global source market companies.
How to contact the BPO Association of Kenya
This section includes the contact details of the BPO Association of Kenya as well as some of its partners:
Business Processes Outsourcing Association of Kenya
Email: [email protected]
Office: The Campus 36, Kabarsiran rd, off James Gichuru Rd, Nairobi, Kenya
Acorns
Telephone: +254 740 666 026
Email: [email protected]
Office: Next-Gen Mall, 5th floor, Room 9, Nairobi, Kenya, and Wing B, 2nd floor, Block C, Motorways Center, 7 up B/Stop, Alausa, Ikeja, Lagos State, Nigeria
TIFA Research
Email: [email protected]
Office: The Campus, No. 36, Kabarsiran Avenue, off James Gichuru Road, Lavington, Nairobi, Kenya
Mbuli Holdings Limited
Telephone: +254 703 596060
Email: Office: [email protected]
O. Box: 12914 – 00100 , Nairobi Kenya
Office: IPS Building, 7th Floor, Kimathi Street, Nairobi CBD
Adept Technologies
Telephone: +254 111 025 200
Email: [email protected], [email protected]
P.O Box: 24915-00100 Nairobi Kenya
Office: Blue Violets Plaza, Ground Floor, Kamburu Drive, Kenya
Independent
