EXL Service

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.

What EXL Service offers its clients

We deliver data analytics and digital operations and solutions to our clients, driving enterprise-scale business transformation initiatives that leverage our deep expertise in advanced analytics, AI, ML and cloud. We manage and report financial information through our four reportable segments or strategic business units: Insurance, Healthcare, Analytics and Emerging Business.

Our Insurance strategic business unit serves property and casualty insurance, life insurance, disability insurance, insurance brokers, reinsurers, annuity and retirement services companies. We provide digital transformation and solutions and data-led operations services across the insurance industry in areas such as claims processing, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business acquisition, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey and customer service using digital technology, AI, ML and advanced automation.

Our Healthcare strategic business unit primarily serves U.S.-based healthcare payers, providers and pharmacy benefit managers organizations. We combine deep healthcare domain expertise with data-led insights and technology-enabled services to transform how care is delivered, managed and paid. We provide services related to care management, utilization management, disease management, payment integrity, revenue optimization and customer engagement directly addressing the market need for improved healthcare outcomes, patient and provider experience and access to the healthcare system in the healthcare market and optimized healthcare spend.

Our Analytics services support: (1) retail banking, commercial banking and investment banking and management for the banking and financial services industries; (2) marketing analytics, clinical analytics, patient engagement and pharmaco economics outcomes in the healthcare industry; (3) marketing and agency analytics, actuarial, servicing and operations, customer management and claims and money movement in the insurance industry; and (4) marketing analytics, supply chain, logistics and digital operations and solutions in the retail, media and entertainment industries.

Our Emerging Business strategic business unit provides data-led enterprise solutions in the areas of revenue enhancement, finance & accounting and customer experience management to clients primarily in the banking and capital markets, utilities, travel and leisure, transportation and logistics, media and communications, manufacturing, retail and business services industries.

How EXL Service outshines the competition

Below are some of our strategically focused considerations that differentiate us from industry peers:

Cultivating Long-term Relationships and Expanding our Client Base
We continue to maintain our focus on cultivating long-term client relationships as well as attracting new clients. We continue to expand our relationships with existing clients by increasing the length and breadth of the clients’ value chains and geographies, offer the full suite of EXL services that includes digital operations and solutions, consulting, and data analytics services; and support them in expanding their global footprint.

Integrating our Capabilities
Our deep industry expertise has been central to our market differentiation. We are also well-positioned with our suite of data and analytics, strong operational excellence, and digital toolkit to create integrated services and solutions under one brand. The key differentiators and salient features of our digital operations and solutions include our agile operating and delivery model, which leverages AI/ML-based content extraction, natural language processing and cloud-based operations to automate business processes and improve speed-to-market. Our approach to digital integrates AI/ML and data on to the cloud to digitally transform legacy models and support real-time insights, faster decision-making and streamlined operations. This approach positions us to digitally transform our clients’ enterprise-wide data flows to deliver meaningful customer experience, business outcomes and efficiency improvements to our clients.

Human capital development
We maintain a strong focus on capability development, with an emphasis on digital transformation and domain expertise. Our talent development strategy is comprehensive, aligned to overall business strategy and founded on three pillars: Digital Leadership, Digital Technologies & Methodologies, and Digital Culture & Mindset. We create thought leaders with high industry acumen who are better able to address our clients’ requirements. We also provide a career-linked learning path to our employees from new hires to tenured employees to senior levels of leadership. Our domain academies focus on building industry expertise through certifications and specialization. These include our Finance and Accounting, Insurance, Travel Healthcare, Analytics, Utilities, Consulting and Digital Academies. These industry academies focus on achieving excellence and developing skill sets that can be used across the different sectors. 

Expanding our services in large addressable markets
We continue to focus on the manufacturing, retail, insurance, healthcare, banking, media, and high tech, among other industries, which are large markets with high demand. We also continue to build our client portfolio in finance and accounting and consulting services in all our business segments. We are strategically equipped to help clients invest in their digital transformation, by bringing together deep industry expertise with robust data, powerful analytics, cloud, AI, and ML.

Optimizing our Global Delivery Footprint and Operational Infrastructure in the Countries and Regions in which we Operate
We have invested in new delivery centers across the world to cater to the demands of our clients and optimized our existing network of delivery centers to service our clients, drive efficiencies, expanding our language capabilities and adapting to remote working operating model.