Probe CX

Probe CX is a leader in the customer experience industry, operating across the Pacific, Asia, and North America. It designs and deploys solutions anchored around the delivery of exceptional customer experience. 

Operating with over 18,000 staff across five countries, Probe CX devotes significant time to customizing the solutions it offers to its client’s specific requirements. It has spent 40 years partnering with clients to make their businesses better. 

Probe CX recruits, trains, and nurtures the best people in Australia and abroad to deliver the client’s desired results. It offers both onshore and offshore solutions, sourcing from a network of teams and staff in the Philippines. 

Probe CX’s outsourcing focuses on three main services:

• Contact centers
• Credit and collections 
• Back office

Probe CX partners with businesses from a broad range of industries, providing business solutions through human-led technology. This technology is blended with great customer experiences to make the partnerships beneficial to clients. 

The industries that Probe CX work in include:

• Automotive
• Banking and finance
• Fast growing tech
• Government
• Healthcare and insurance
• Retail and e-commerce 
• Superannuation
• Telecommunications 
• Transport and logistics 
• Travel 
• Utilities

Apart from its outsourcing solutions, Probe CX also administers strategy and technology solutions. These solutions range from consulting on digital transformation and intelligent automation digital-ready operating models and incorporating intelligent operations with AI and analytics at the core. 

These services include:

• Customer management and CX
• Knowledge management
• Consulting
• Intelligent automation
• IVR and NLP technology
• Business insights and analytics

Probe CX’s pricing

Probe CX’s pricing plans are currently unavailable to the public. Interested partners may inquire through Probe CX’s website. 

Probe CX claims that “We think differently. We behave differently. We look different. We sound different.” For their clients, this means less errors or complaints, smarter automation, affordable and competitive solutions, and hiring additional support faster. 

Probe CX is not different for the sake of being different– they’re different because it’s the key to achieving great customer experience. 

Robert Easton (Group Chief Executive Officer)

As CEO of Probe Group, Robert (Bob) Easton is charged with leading Probe CX out of its ‘founder’ phase and into its next stage of transformational growth, through an unwavering focus on delivering exceptional customer experiences.

With over three decades in various leadership roles across the outsourcing, technology, digital, business consulting and transformational execution landscape, Bob knows what it takes to empower Probe CX’s business and government clients to embrace change, transform their organizations, unlock trapped value and become more resilient for the future.

Bob is deeply passionate about creating truly human environments where inclusion, compassion, trust, competence, confidence, strengths, innovation and responsible/sustainable business can flourish.

He works tirelessly to build enduring trust-based relationships and provides outstanding service, coaching and advice to client leaders. In 2018 he was given a lifetime achievement award in Trust by ‘Trust Across America – Trust Around the World’.

Under Bob’s leadership, Probe CX will endure and evolve its position as a global leader in customer experience and digital transformation, revolutionizing the way businesses connect with and serve their customers.

Sanj Ahuna (Group Chief Financial Officer)

As the person charged with Probe CX’s financial strategy, Sanj Ahuja has a keen interest in the wellbeing of our clients.

That’s because, with 15 years of experience in Customer Experience senior leadership teams, Sanj knows one of the keys to a financially successful company is financially healthy customers, which is why he strives to ensure Probe CX’s clients receive contract costings that are not only competitive but can deliver what we promise.

His mission is to eliminate any chance that a project will fail through inadequate resourcing.

Rohan Khannna (Group Executive, Technology)

Rohan Khanna thrives on enabling the interaction between people and technology, which is a godsend for Probe CX’s clients as they confront an increasingly digital world.

For more than 15 years, Rohan has led teams across a variety of business areas including project management, service desk, pre-sales and commercial and relationship management, as well as overseeing transformation projects in utilities, banking, financial services, insurance, eCommerce, telecommunications and government.

Russell Ives (Group Executive, Sales ANZ)

Russell is a seasoned business executive and management consultant with over 30 years of exceptional leadership experience in driving sales transformation and organizational growth.

Throughout his extensive career, Russell has successfully driven growth in businesses across various industries and global markets, navigating the intricate landscape of sales, service delivery, product development and customer relationship management.

Philip Murphy (Group Executive, Operations)

Philip Murphy serves as the Group Executive of Operations at Probe CX, bringing with him over 30 years of valuable experience in the outsourcing and contact center industries.

With a wealth of expertise in both offshore business models and in-house operations, Philip has overseen operations in key locations, including Australia, the Philippines and the United Kingdom.

Jon Stone (Group Executive, Digital)

As Group Executive for Digital, Jon is responsible for driving the company’s digital strategies to enhance solutions for customers and optimize operational functions.

With a strong background in technology leadership and business transformation, Jon brings a wealth of expertise in leveraging digital, data and AI capabilities.

Helena Smith (Group Executive, Marketing)

Helena is a marketing leader with over 14 years of experience driving growth and innovation in the industry. As Group Executive for Marketing, Helena is responsible for the marketing strategy across all Probe CX brands.

She has a passion for bringing together people and technology to drive unique customer experiences and interaction with our brands.

Probe CX prides itself on being one of the industry’s most awarded providers. A major accomplishment is being named Frost and Sullivan’s Contact Center Outsourcing Provider of the Year for ten consecutive years. 

They received the Best Virtual Hiring Process award at the Global BPO TA Awards 2021. The Everest Group’s PEAK Matrix has also named them Leader and Star Performer for 2022. 

Reviews from staff praise the company culture, particularly that built with fellow employees. 

Probe CX’s main headquarters is located in:

485 La Trobe St, 3000, Melbourne , VIC

Further, you may virtually reach out the company through the following contact information:

Website https://www.probecx.com

LinkedIn http://www.linkedin.com/company/probe-group

Facebook https://www.facebook.com/probecx