Abacus Cambridge

Abacus is a technology, consulting, and outsourcing firm Headquartered in the UK, offering future-ready solutions to its clients across the globe. At Abacus, we believe that forces of change are increasing exponentially and that enterprises need to act smarter, more decisively, and faster to keep up with this change and capture the opportunities that present themselves at any given time. With this inspiration, we partner with our customers, technology leaders, and talent and innovate together to unlock new possibilities. Leveraging expertise across diversified industries and all business functions, we help our customers to accelerate business transformation by converting ideas into innovative, secure, and scalable business solutions

At Abacus Outsourcing, we have more than 2000 contact center agents, operating from our 3 global delivery centers, serving over 45 of our customers, including Uber and True Bill. We generate over $100 million in sales for our clients and annually manage over 10 million email interactions, 20 million inbound calls, 26 million outbound calls, 7 million social media interactions, and 5 million chat interactions.

What Abacus Cambridge offers its clients

At Abacus BPO, we pride ourselves on generating an unweavering experience for the customers of our clients by ensuring self-sufficiency within our team. We ensure this self-sufficiency by working in collaboration with our clients in not only learning and enhancing our knowledge base in order to expertly serve the customers but also work side by side exercising our consulting muscle in enhancing the processes in place to ensure the end users' customer experience is constantly improving.

How Abacus Cambridge outshines the competition

We believe in partnership and not a client/vendor relationship. This is why we have been able to win the trust of our customers over the years that our first client who started working with us 20 years ago is still trusting us to be their partner of choice.

Abacus Cambridge company structure

Abacus is a privately held company with member firms in the US and the Middle East. Since 1987, Abacus has pioneered the business transformation services industry in the region. We are primarily a Consulting, Technology, and Outsourcing company with over our 30-year of experience. We have evolved through a focus on building deep partnerships with global leaders and sustained investment in widening our global reach.

We have constantly been expanding our operations and currently have offices in 5 countries, serving over 600 enterprise clients across the globe, with a special focus on emerging markets. We are passionate about partnering with our clients as advisors, consultants, technology specialists, systems integrators, and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organizations.

Sample highlight service offering of Abacus Cambridge

Generate over $100 million in sales in the financial sector including banking, microfinance, and fintech.
Top Outsourcing and Innovation Partner for our clients in Financial Services
Improved NPS from -35% to 45% for one of our clients.
Improved CSAT by 50 points
Reduced contact rate by 30% or KYC
30% more revenue/ticket generated compared to other outsourcing partners
70% success rate on bill negotiation and recovery calls.
99.7%+ compliance on the success rate
Over 80% of Mobile Wallets Initiated
through Abacus for one of our clients
Our clients rely on us for key product and project launches because of our industry experience