Abby Connect

Abby Connect is a business process outsourcing (BPO) company that offers telecommunications services through virtual receptionists. 

The family-owned BPO fosters an environment of excellence, unity, integrity, growth, passion, and inclusiveness. Abby Connect has been in business since 2005 and received multiple accolades commending their warmhearted and personalized customer service.

The BPO operates out of Clark County, Nevada. However, they serve American and Canadian businesses. Therefore, Abby Connect operates off the Pacific Time Zone’s working hours. However, they offer a 24/7/365 service add-on, as well. 

Regardless of when your business’s calls get heavy, Abby Connect will handle them with ease. You can rest easy knowing the telecommunications firm is considered a top virtual receptionist service, a top-five answering service company, and most impressively, the number one virtual receptionist. 

Abby Connect serves small businesses, legal, dental, accounting, and chiropractic offices. The BPO has three plans to choose from, categorized by minutes. Each plan includes the following: 

• Appointment scheduling 
• Bilingual receptionists 
• Custom answering hours 
• Call blocking 
• Voicemail solutions 
• Calls and texts from their mobile app 
• Customized client intake 
• Seamless integrations
• Customizable transfer music 
• Unlimited users 
• A success manager 
• Call announcement and transfer 
• FAQ service 

In addition to telecommunication plans, Abby Connect has integrations that link to their customers’ current software for smoother operation.  

Abby Connect’s pricing 

As mentioned above, the BPO’s plans vary by the minute. Find a brief overview of pricing below: 

• 100 minutes for $299 per month 
• 200 minutes for $549 per month 
• 500 minutes for $1199 per month

Each plan begins with a free 14-day trial, so you can ensure the BPO is a good fit for your company before signing up. 

Abby Connect’s extensive training program sets them apart as their key executives train each employee. More than memorizing protocol, they’re taught to ensure the person on the other end of the line knows they care.

Unlike other call centers, the BPO isn’t interested in completing calls in a record time. You can guarantee the operators are building relationships with your customers to maintain and increase your client. 

To ensure each receptionist is comfortable handling each call, the BPO holds weekly check-ins to discuss how things are going and where there’s room for improvement. They also practice amplified training, where operators are monitored during calls and provided on-the-spot feedback. 

Nathan Strum (CEO)

Nathan is part of the founding family and has been with the BPO since 2006. Strum’s determined spirit leads the Abby Connect team and has even established him as an Inc 5000 entrepreneur. 

Gail Strum (Culture Director)

Also part of the founding family, Gail has worked with the company since 2005. She is responsible for building relationships with new clients and maintaining the BPO’s unique culture. 

Racquel Pankau (Co-Director)

Racquel started as a receptionist with the company in 2010. Her motivating personality quickly gained her a leadership role within the company. Today, she fosters a team-oriented and tight-knit environment through training and development.

Abby Connect is an acclaimed BPO service that gains success from each employees’ genuineness. Not only does the Nevada-based company serve multiple North American companies, but they’ve received recognition for a job well done.

Abby Connect’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.abby.com

LinkedIn https://www.linkedin.com/company/abby-connect/

Facebook https://www.facebook.com/abbyconnect

In addition, you may email them at [email protected] or call 877-303-5757.

https://www.crunchbase.com/organization/abby-connect

https://www.glassdoor.com/Overview/Working-at-Abby-Connect-EI_IE1374446.11,23.htm