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Aidey

4.5/5 • Glassdoor rating

Overview

Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back Office functions. Companies from the SaaS, e-commerce, Crypto, Gaming, HVAC, hospitality and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers. By using Aidey’s services, our customers establish and scale successful and cost-effective operations that balance the needs of all the participants in their ecosystem – from management at headquarters and all the way to the end-customers who are at the heart of our process.

What Aidey offers its clients

Aidey, as our name may suggest, specializes in aiding small to medium companies to scale their operation effectively. Therefore, all our processes are designed to support the required flexibility that is much needed in the scaling process. The engagement with Aidey is easy, simple, short and practically risk free. From our contract terms, the software that we use or the onboarding process, everything is tailor fitted to the client requirements so the client has no effort or risk. Furthermore, as a virtual BPO, in oppose to the traditional BPO’s, we enjoy two main advantages:

1. Nationwide Recruitment Capabilities: since we are not limited to recruit talent that live near to a certain physical location, we are able to recruit nationwide and achieve higher quality of talent in higher speed.

2. Better Retention: Traffic in the Philippines is very congested and commute time to work can sometime take 4-6 hours a day. This lost time is harming work-life balance and very tiring for employees over time. By offering our employees the opportunity to work from home, we are significantly improving their work-life balance, increasing their satisfaction and in turn their retention with Aidey and our clients. The reduced turnover in employees enables a stable service with reduced need in repetitive training and better qualified agents.

How Aidey outshines the competition

Our operation is designed in a way that we can be more flexible, quicker and cheaper than our competition without compromising on the quality of our service. We are proud to say that we never lost a client due to dissatisfaction from our services.

We outshine our competition by:

1. Nationwide Recruitment Capabilities: since we are not limited to recruit talent that live near to a certain physical location, we are able to recruit nationwide and achieve higher quality of talent in higher speed.

2. Better Retention: Traffic in the Philippines is very congested and commute time to work can sometime take 4-6 hours a day. This lost time is harming work-life balance and very tiring for employees over time. By offering our employees the opportunity to work from home, we are significantly improving their work-life balance, increasing their satisfaction and in turn their retention with Aidey and our clients. The reduced turnover in employees enables a stable service with reduced need in repetitive training and better qualified agents.

Aidey company structure

We are are boutique BPO that is privately owned.

Sample highlight service offering of Aidey

Starting from $8 an hour with risk free onboarding and quick setup time, no long term contract or setup fee.

Headquarters

Philippines

Public or Private

private

Seats or staff

50-99

Revenue

$5 mil. - $10 mil.

Industries
  • Ecommerce
  • Game Dev & Support
  • Hospitality
  • Others
  • Retail
  • SaaS

Details

Executive

Yaniv Varochik, Founder & CEO

Year Founded

09/14/2013

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Full service BPO
Contact information

972-523354627

https://www.aidey.net


About Aidey: Review and comparison

Aidey is a Business Process Outsourcing (BPO) located in Tel Aviv, Israel, specializing in flexible and cost-effective outsourcing solutions to businesses across all industries. Their tagline is, “Any solution, any industry, anywhere.” 

Established in 2013 by founder and current CEO Yaniv Varochik, Aidey has over seven years of experience finding the perfect professional for any business. Their mission is to “create economic opportunity for skilled members of the global workforce while providing outstanding services for innovative and extraordinary clients.”

Aidey is a small business with only 11 to 50 staff, and yet they continue to get great results with over 750,000 tickets resolved for their clients. Whether in their home base in Israel or their New York office, Aidey offers 24/7/365 support, so they’ll be there when you need it.

Aidey Outsourcing

Aidey takes customer service very seriously by providing the best outsourcing option available. They know choosing to outsource is a difficult decision and takes great care in showing that they care about a business’s customers as much as the company does.

Aidey is the best company and ensures that they set up the highest quality remote teams for their clients. They recently won the Top BPO Companies Agencies 2021 by Clutch and the Top BPO Company by good firms.co. 

Aidey’s BPO services and pricings

Aidey is a powerful outsourcing provider with plenty of different services, including:

  • System design and configuration
  • Management, recruitment, and training for startups
  • Content management and moderation
  • Free onboarding
  • 24/7/365 support
  • Customer feedback
  • Outbound telephone services
  • Multilingual support
  • Review monitoring

They also offer more, including customizable plans, in the hospitality, SaaS, startup, e-commerce, and other industries.

Aidey’s pricing

Depending on what industry a client is in and what their needs are will depend on the pricing. They do offer free onboarding, so recruitment, training, and management are all provided. A client that chooses Aidey won’t have to worry about paying until the system they’ve chosen is up and running.

How Aidey outshines its competition

Aidey has a simple but effective six-step process when it comes to delivering digital outsourcing.

  • Find the best professionals out there
  • Match them with innovative clients and brands
  • Manage these professionals the way they deserve
  • Help clients scale effectively
  • Enjoy what they do
  • Continue to improve the way they work

Key executives

Yaniv Varochik (Founder and CEO)

Yaniv Varochik founded Aidey in September of 2013 and is still CEO of this dynamic BPO company. He’s a powerhouse for any industry and recently sold an e-commerce store with an annual revenue of $3.5 million.

Aidey reviews and comparisons

Aidey is a powerful and innovative BPO service center in Israel. Reviews on Glassdoor are positive, with 100% of them approving of the CEO. 

Aidey stands up to the competition with its inclusive systems and support. Compared to other small BPO solutions like Trans Cosmos Information Services and Global BPO, there’s no one better suited for helping a client than Aidey.

Aidey’s contact information

Aidey’s main headquarters is located in:

Philippines

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 972-523354627.

References

https://www.glassdoor.com/Overview/Working-at-Aidey-EI_IE3375007.11,16.htm

https://www.crunchbase.com/organization/aidey

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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