Atento

Atento is a leading customer relationship management and business process outsourcing (CRM BPO) services provider in Latin America. It has developed its business model since 1999, taking on leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail, and public administrations. 

Knowledge is its distinctive trait. Atento combines data technology and digital tools with its vast experience in consumer relationships to provide valuable insights for every step of the customer’s journey. The end result is a valuable and satisfying experience for both consumers and the company.

Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing (BPO) providers in the world and a leader in Latin America. With a footprint in 14 countries, it manages almost 100 customer service locations with over 150,000 employees. 

Atento’s outsourcing sales division leverages data science, digital marketing, and market intelligence toward sales conversion while cutting costs. 

Under its “Next Generation Services” division, Atento has three key offerings to answer its clients’ transformation challenges in the digital age. AI and automation are the primary tools in all of these services:

• High value voice 
• Integrated multichannel 
• Automated back office 

Atento also operates in various industries, including:

• Automotive
• Born digital and technology
• Finance
• Government and utilities
• Healthcare
• Media and communication
• Retail and e-commerce
• Telecommunications
• Travel, transportation, and logistics
  

Atento’s pricing

Sales inquiries may be made through the Atento website. 

Aside from its business operations, Atento ensures its strategy is aligned with the Sustainable Development Goals (SDGs) from the United Nations 2030 Agenda. Focusing on SDGs allows Atento to not only have a positive impact with its actions, but also boost its positioning. 

Atento proudly displays and integrates its core values into its business operations. Its leaders stress accountability to their colleagues, clients, shareholders, and communities. They also promote agility in their actions; fixing problems quickly, evolving rapidly, and sharing ideas for implementation. 

Though a global company, Atento makes efforts to also work as a single team. Collaborative environments are fostered, synergies are created, and best practices are shared. This approach also helps place the customer at the center of everything they do. 

Dimitrius Oliveira (Chief Executive Officer)

Before being appointed CEO of Atento, Dimitrius Oliveira had previously served as its South America Regional Director. 

In that role, he led the largest and most important region for four years, cementing Atento as a top player in Brazil and partnering with some of the largest companies in the country. He brings invaluable experience in sales skills, operational capabilities, and a unique network of contacts. 

Anil Bhalla (Executive Chairman)

Anil Bhalla was appointed Executive Chairman to lead key strategic transformational initiatives and specific growth objectives. He had previously served in a Director role at Atento, and prior to that had been CEO of the Minacs Group by Concentrix.

Atento has been ranked as one of the top 25 best companies to work for worldwide in 2019 by Great Place to Work. 

Atento has a 3.6 rating on Glassdoor and a 3.9 rating on Indeed. Good reviews highlight the friendliness and accessibility of the company to a Latin American audience. 

Atento’s main headquarters is located in:

Calle de Santiago de Compostela, 94, 28035 Madrid

Further, you may virtually reach out the company through the following contact information:

Website https://www.atento.com

LinkedIn https://www.linkedin.com/company/atento-espa-a

Facebook https://www.facebook.com/atentousatalent/

In addition, you may email them at [email protected] or call (787)653-2000.