Avantive Solutions

Avantive Solutions offers businesses outsourcing solutions across a wide range of industries and using various technologies. Its platform gives clients access to leading technologies in various sectors.

The company is well-established in the outsourcing industry and has been providing business process outsourcing (BPO) solutions since its founding in 1988. Its operations span the North American, Latin American, and Asia-Pacific regions.

In its over 30 years of operations in the outsourcing industry, Avantive Solutions has earned recognition as a top sales partner of its many clients, including Fortune 500 companies.

Avantive Solutions’ headquarters are in Tulsa, Oklahoma, US. As a global business solutions provider, it has offices in multiple countries, including Mexico, India, and South Africa.

The company aims to help businesses maximize the results of their operations through enterprise-level technologies, such as artificial intelligence (AI), machine learning (ML), voice analytics, and data visualization.

The company offers various services across a wide array of industries. Its offered roles are designed to help businesses reduce costs and mitigate risks through customizable solutions and dedicated or shared resource models. 

Below are Avantive Solutions’ BPO services with a brief description of what each has to offer. A more comprehensive explanation of these services is available on the company’s website.

Outbound sales

A team of sales specialists trained to skillfully engage, educate, inform, and build rapport with customers. These sales associates will work closely with clients to create customized programs to help define goals, establish metrics, and achieve success.

Customer acquisition

Skilled sales professionals with extensive industry experience guaranteed to meet a client’s customer acquisition needs. 

Avantive Solutions’ customer acquisition specialists utilize the company’s technologies to help clients power marketing executions, improve customer experience, and propel their business’s growth.

Inbound sales

Avantive Solutions’ highly-trained inbound sales professionals are guaranteed to offer the right services at the right time. The company’s decades of experience give its agents a better understanding of the customer journey and make this process faster and more efficient.

Inbound customer care

The company guarantees to exceed client expectations with its efficient conflict resolution. This assurance is delivered through its tech-enabled, empowered, and highly-engaged workforce.

Customer experience

Avantive Solutions has the capability to deliver any Net Promoter Score required by its clients. The company utilizes a multi-pronged approach to meet and surpass its clients’ standards.

Its customer experience services include:

• Internal monitoring and coaching feedback 
• Dedicated training on Transactional NPS (tNPS)
• Continuous education curriculum
• Regular team discussions regarding Relationship and tNPS results
• Quality teams focused on NPS monitoring and agent development

Avantive Solutions’ pricing

Contact Avantive Solutions for a detailed breakdown of the company’s pricing and services package.

The company leverages its technological capabilities and expertise to remain ahead of its competitors.

Avantive Solution features technological innovations, such as OmniTouch Voice Analytics, Artificial Real-Time Intelligence, and Rich Call Data. These functionalities give the company an edge over market competitors. Similarly, the company’s clients gain an advantage over their competition.

Frank Pettinato (CEO)

Frank Pettinato is the present CEO of Avantive Solutions. He previously served as the GM of C3i Solutions before joining Avantive Solutions and held various other executive roles.

Avantive Solutions understands the importance of keeping employees engaged and satisfied with their work. The company keeps its employees motivated through various staff development and community engagement activities.

Its employees enjoy many benefits, including 401k retirement packages, paid time off, and college savings plans.

Avantive Solutions’s main headquarters is located in:

12902 East 51st Street, 74134, Tulsa, OK

Further, you may virtually reach out the company through the following contact information:

Website https://avantivesolutions.com

LinkedIn http://www.linkedin.com/company/avantive-solutions

Facebook N/A

In addition, you may email them at [email protected] or call (267) 530-6849.

https://www.crunchbase.com/organization/avantive-solutions