Cloudstaff

At Cloudstaff, we specialize in finding extremely talented team members who can help your business thrive. We are an award-winning outsourcing provider using cutting-edge technology, enterprise-grade data security, and around-the-clock service and support to provide our clients with an unforgettable customer experience.

Once you’ve found great staff, it’s of course incredibly important to keep them. Our industry-leading 98.2% (audited) staff retention rate is the envy of the BPO industry.
We have an amazing culture that keeps staff longer! This means your team of Cloudstaffers are stable, predictable, and require less ongoing retraining from you.

Our clients can’t get enough of us. With over 6,300 staff, our talent recruitment team is always being kept busy looking for highly skilled professionals for our global clientele. We have 14 offices in strategic locations around the Philippines and India. Our Columbia office is also opening soon

We offer a broad range of available work location options too. You and your Cloudstaffers may choose to permanently work from home; work from a hybrid location (part office and part home), work at a dedicated desk in a Cloudstaff office, or work in a dedicated private suite in a Cloudstaff office. Our private suites can be also branded and serve as “your office in the Philippines.”

We take your security needs incredibly seriously too:
We are an ISO accredited company (ISO-9001 and ISO-27001).
Our office suites are PCI-DSS accredited.
We are HIPAA compliant.
We provide a Managed PC hardware service paired with managed antivirus and anti malware as standard.
We offer security upgrade packages from Fortigate and Microsoft Endpoint Protection and Response (EDR)

Our business model provides clients with the flexible and tailored workforce solutions they need to meet their business growth objectives cost-effectively. The Cloudstaff model sees Cloudstaff managing the recruitment, well-being and payroll of its Cloudstaffers, while the management control of daily tasks and KPIs sits with our clients. Our “partners in success” approach allows our clients to direct their Cloudstaff team members as if they were their own employees.

Cloudstaff has a western global management team with executives located in six countries. This strategy enables Cloudstaff to offer superior around-the-clock support for our valued clients and staff.

We believe that it’s our commitment to excellence that makes us the right trusted partner for businesses looking to enhance their operations.

What Cloudstaff offers its clients

We’re a company where technology meets culture. Our unique suite of apps and software platforms allow you to easily monitor your remote staff, assign them tasks, and keep them productive.

You won't find a happier, healthier, thriving company culture anywhere. But it’s not just our culture, it’s your company culture too. We understand that outsourcing requires a partnership. That’s why we foster our “Two Families” culture system where team members are encouraged to bond with you and your onshore team to ensure your teams act as one working towards your business goals.

How Cloudstaff outshines the competition

Cloudstaff understands that you are looking for high-quality and knowledgeable workers who will meet your specific needs, and we are committed to providing just that. We ensure that your offshore team members possess the necessary skills, tools, experience to effectively contribute to the success of your organization.

Cloudstaff company structure

Cloudstaff is jointly owned by its founder, Lloyd Ernst, along with Navegar, a growth capital partner, and a few private investors minor holdings.

Lloyd is a serial entrepreneur with over 12 years of experience in the outsourcing industry. He is dedicated to expanding Cloudstaff's outsourcing services using IT and software, making them more accessible to small and medium-sized enterprises (SMEs) around the globe.

Cloudstaff's venture capital partner, Navegar, has extensive experience in both consumer and business services sectors, including outsourcing, food and beverage, e-commerce, and healthcare. With their deep expertise in the BPO space, Navegar has been an early investor in TaskUs and Telus BPO operations. Navegar provides Cloudstaff with their domain knowledge and expertise, ensuring that customer service and staff care remain central to our company's values and operations.

Sample highlight service offering of Cloudstaff

Cloudstaff's PRICING keeps things simple and scalable for clients.
Different clients, different staff and different roles may have a mix of work location requirements.
That's why it's important Cloudstaff keeps things simple, flexible, and reliable. We'll work with you on a solution that meets your needs.

CLOUDSTAFF EVERYWHERE: USD $680 per month
(Hybrid Work-From-Home: Dedicated business grade fiber Internet in the home + the ability to work from a Cloudstaff office when required)

CLOUDSTAFF IN OFFICE: USD$699 per month
(Dedicated seat in a Cloudstaff office)

CLOUDSTAFF SUITE: Pricing upon request*. Pricing depends on the capacity of desired business suite*
(Dedicated seat in your own private suite)
*Additional suite fees will apply depending on the seating capacity of the required suite.

CLOUDSTAFF VAULT: Add USD $7 per hour*
(PCI Certified / HIPAA Compliant suite upgrade).
*Guard on door enforcing your PCI policies + suite privacy protection + physically secured suite egress.