View all outsourcing firms

Comcepts

0.0/5 • Glassdoor rating

Overview

Serving physicians and the medical industry for over two decades, Comcepts provides caregivers, clinics, and hospitals the operational support necessary to alleviate administrative burden and ensure efficient, customer-focused healthcare.

Our administrative patient management services include appointment scheduling, insurance verification, clinical messaging management, nurse triage, medical transcription, and secure text messaging. We’re here for your patients, increasing their satisfaction and decreasing your workload.

Headquarters

-

Public or Private

private

Seats or staff

1-49

Revenue

$1 mil. - $5 mil.

Industries

-


Details

Executive

Samantha Walley, OwneR

Year Founded

1999

Countries of fulfillment

-

Sectors

-

Contact information

228-467-0156

https://www.comcepts.net


About Comcepts: Review and comparison

Comcepts is an experienced administrative support outsourcing company serving hospitals, clinics, and independent medical practices across the United States since 2000.

An alumnus of Goldman Sachs’ 10,000 Small Businesses program, the firm provides an extensive suite of administrative and transcription services to small- and mid-size healthcare providers from their headquarters in Waveland, Mississippi.

With a staff of fewer than 50 employees, Comcepts’ services balance personal attention with “robust training” to offer a compassionate customer service experience that inspires trust and confidence in patients.

Comcepts Outsourcing

Comcepts supplies around-the-clock administrative services through their team of professional receptionists, transcriptionists, and nurses. On all fronts, the firm maintains HIPAA compliance while offering helpful and friendly service to patients.

The firm’s trained receptionists communicate effectively with patients through text messaging, email, and over the phone, including automated messages. Their multi-channel expertise and active engagement with patients prevent them from slipping through the cracks.

Comcepts’ triage nurses answer patients’ questions with speed and accuracy to assess their condition and prevent unnecessary appointments. Their polite and customer-oriented attitude ensures patient satisfaction.

Comcepts’s BPO services and pricings

Comcepts is a 24/7 medical support company that provides the following services:

  • Medical Transcription
  • Call Center Services
  • Administrative Services
  • Secure Text Messaging
  • Appointment Scheduling
  • Triage from Experienced Nurses
  • Insurance Verification
  • Patient Management Services

Comcepts’ pricing

Because each practice will need a specialized combination of services, pricing must be discussed over the phone, by email, or via the information form on Comcepts’ website.

How Comcepts outshines its competition

Comcepts’ services reduce the operational strain on medical practices so healthcare providers can focus on maintaining a high standard of care. Their agents integrate with clients’ existing teams to offer “seamless and personal service” that decreases stress for both patients and medical staff. 

Through excellent customer service skills, medical experience and training, and a dedication to serving patients, the firm’s receptionists manage patients’ needs with minimal oversight. Their 24-hour availability and rapid response time foster patient trust and satisfaction.

The company’s transcribers provide outstanding audio transcription services with an “accuracy of 98% above the industry standard,” efficient response times, and consistent HIPAA compliance. This reduces the risk of inaccurate or missing patient information and ensures clear and accessible documentation.

Key executives

Samantha Walley (Owner)

Samantha Walley has owned and operated Comcepts since 2000. Walley has been recognized for her work serving small businesses on the Gulf Coast. In 2019, Walley launched sister company WorkWise to offer administrative services to businesses in non-healthcare industries.

Comcepts reviews and comparisons

Comcepts is a dedicated and compassionate administrative services company for healthcare providers. In the absence of formal reviews, we recommend comparing Comcepts to other administrative support companies that offer services to small- to mid-size healthcare providers in the Southeast United States.

Comcepts’s contact information

Comcepts’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 228-467-0156.

Comcepts news, podcast & articles

No news, podcast & articles available for this BPO

Comcepts videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.