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Customer Connect

3.6/5 • Glassdoor rating

Overview

Established in 2013, CCM is a local homegrown brand with MSC status and infrastructure located in Malaysia’s first Cybercentre. We are more than an outsourcing contact centre. Besides our inbound and outbound end-to-end contact centre services, we provide insourcing services where we recruit and train agents for established contact centres in Malaysia.

What Customer Connect offers its clients

Services
Telesales
Customer Service
Technical Support
Insourcing

How Customer Connect outshines the competition

Our capabilities come from our leaders within CCM. Having extensive experience in various areas and industries allow us to grow with our clients in terms of services, capabilities and in turn achieve competence and success.

Headquarters

-

Public or Private

private

Seats or staff

1-49

Revenue

$1 mil. - $5 mil.

Industries

-

Details

Executive

-

Year Founded

2013

Countries of fulfillment

-

Sectors

-

Contact information

-

[email protected]

https://www.customerconnect.com.my

Customer Connect news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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