DDM

DDM is an innovative Omnichannel Contact Center and Business Process Outsourcing (BPO) services provider based in Buenos Aires, Argentina. DDM has provided customized communication services focusing on experience, quality, and results for over 25 years.

The company offers a selection team that identifies customer profiles, training and coaching in sales and communication, a personalized CRM tool (X-SIT), and industry-standard information security and data treatment measures.

Decades of experience have allowed this company to build an exclusive team of professionals dedicated to achieving customer objectives, followed up with thorough analyses and results-oriented reporting. Established in 1993, the company has gained the knowledge necessary to reach national and international dimensions. Currently, DDM has over 230 employees.

DDM takes pride in its ability to offer consistent communication between clients and customers using its Omnichannel Contact Center, state-of-the-art tools, and infrastructure.

Today, the company boasts of entering into a growth stage with $46 million in reported revenue. The BPO continues to observe and align itself with three market axes: communication, technology, and strategy.

DDM can be found on a variety of social media channels such as Facebook, LinkedIn, and Instagram.

DDM is an Omnichannel Contact Center that offers the following services:

• Omnichannel communication training
• Telemarketing
• Cross-selling
• Upselling
• Inbound sales
• Outbound sales
• Customer service through the omnichannel strategy
• Payment processing
• Sales coaching
• “Best profile” identification for every customer
• In-house developed X-SIT CRM management software
• Information security
• Industry-standard data treatment
• Customer behavior analysis
• Real-time and recorded interactions

DDM’s pricing

DDM’s pricing will be evaluated on a case-by-case basis depending on client needs. In addition, this company promises its service is 100% results-based and offers real-time reports and the option for tailor-made reports upon request.

DDM stands out from its competitors by its focus on clarity and consistency in communication. As a company, they continue to service top companies by aligning with industry changes in strategy, communication, and technology. 

As found on their website, their strategies include:

• “BI Division” optimizes campaign ROI
• A constant focus on innovating solutions, efficient management, and automatizing solutions
• Multiple contact channels with customers handled by a single Omnichannel Contact Centre
• Industry awareness with a focus on three axes: strategy, communication, and technology

Ruben de Lera (Owner and President)

Ruben de Lera is the founder, owner, and current president of this company. His history and experience lie in marketing, advertising, business development, database marketing, negotiation, customer service, coaching, and strategic planning.

Adrian Russino (COO)

Adrian Russino holds over 20 years of national and international business experience in director and managerial roles. Additionally, he’s highly experienced with managing large volumes through Contact Centers that deal in a diverse range of geographic locations. His history includes skills developed in supply management, motivation, leadership, innovation, and team coaching.

DDM is a BPO that provides innovative solutions through their Omnichannel Contact Center, focusing on efficiency and consistency. At the moment, we do not have any reviews of this company to share but recommend comparing them to other small to mid-sized BPOs in Argentina. 

To get a better idea of the size of companies DDM has helped in the past, some of their clients include Mastercard, Lenovo, UNICEF, Greenpeace, Coca-Cola, IBM, Nestle, UPS, and Volkswagen.

DDM’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.ddm.com.ar/en/

LinkedIn https://www.linkedin.com/company/ddm-interaction-agency/

Facebook https://www.facebook.com/DDMInteractionAgency

In addition, you may email them at [email protected] or call 54 800-222-2336.