EastWest BPO

EastWest BPO provides call center and other BPO services for small and medium-sized enterprises. They design their solutions individually to meet each client company’s specific needs and goals. 

The goal of this BPO service provider is to cut costs for their client companies and provide them with more time to focus on their core services or products, expand their businesses, and provide high-quality customer satisfaction.

EastWest BPO offers top-notch BPO solutions to clients in the following industries:

• Online Marketplace
• Retail
• Healthcare
• Automotive
• Cloud Services
• Insurance
• Direct Response TV

This BPO provider has four locations: Virginia and Atlantic City in the U.S., and Manila and Pampanga in the Philippines.

EastWest BPO takes pride in providing solutions that are not in the “one size fits all” mold. Instead, each service package is carefully tailored to meet a specific client’s outsourcing needs.

EastWest BPO offers the following outsourcing services: 

Call Center/Voice Support

• Sales and Retention
• Customer Service
• Chat and Email Support
• Technical Support
• Lead Generation

Software Quality Assurance

• Software Testing
• Test Automation
• Performance Testing
• Mobile Software Testing
• Security and Penetration Testing

Data Processing

• Data Entry
• Encoding
• Call Transcription

Software Development

• Mobile Development
• Custom Application Development
• Payment Gateway API
• eCommerce
• API Development
• Software as a Service
• Software Integration
• Internet of Things

Digital Marketing

• Social Media Support
• Branding
• Search Engine Optimization

Back Office Processing

• Document Data Imagine Capture

EastWest BPO’s pricing

Because EastWest BPO’s services are individually tailored for each client, the pricing for service packaging varies depending on the specific needs of each client. For a consultation and quote, contact EastWest BPO.

EastWest BPO stands out among its competitors because of three central aspects of its approach to providing BPO solutions.

First, this BPO service provider is client-centered. Instead of trying to fit clients into a pre-packaged service module, EastWest BPO carefully evaluates each client company’s needs and goals and designs a solution package specifically tailored for that client.

Second, this BPO solution provider is technology-driven. It utilizes the most effective, cutting-edge tech available to ensure results that help each client company achieve its full potential.

Finally, EastWest BPO is talent-focused. The rigorous recruiting, vetting, hiring, and training processes this company employs ensure that it can offer top-level talent to help client companies meet and exceed their goals.

Mark Escueta, Managing Director

Mark Escueta has served as managing director of EastWest BPO since January of 2005. He obtained his bachelor of science degree in information systems from Ateneo de Manila University in 2001. He has also worked as a vice president, COO, and CTO of various companies. He has also been the owner of Echo Systems since March of 2005.

Clients give EastWest BPO high marks for the carefully customized nature of their BPO solutions. They also note that the EastWest BPO staff is highly educated and well-trained.

EastWest BPO’s main headquarters is located in:

Freluz Bldg. Dolores Intersection, Jose Abad Santos Avenue, 2000, San Fernando, Pampanga

Further, you may virtually reach out the company through the following contact information:

Website https://www.eastwestbpo.com

LinkedIn http://www.linkedin.com/company/eastwestbpo

Facebook https://www.facebook.com/EastWestBPOjobs

In addition, you may email them at [email protected] or call 7578375626.

https://www.glassdoor.com/Overview/Working-at-EastWest-BPO-EI_IE1671714.11,23.htm