Excelsia BPO news, podcast & articles
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Overview
Headquarters
-
Public or Private
private
Seats or staff
1-49
Revenue
$1 mil. - $5 mil.
Industries
-
About Excelsia BPO: Review and comparison
Excelsia is based in the Philippines. It offers contact center services and BPO (Business Process Outsourcing) services in the United States, Europe, Australia, and Asia.
Excelsia has been in existence for the past seven years, and it boasts of offering reduced costs, stability, transparency, high standard, and effective outsourcing services to its clients.
Excelsia is not showing any signs of slowing down as some of the leading IT companies in the Philippines have certified it. It has around 50 employees, and its exceptional service delivery ensures customer satisfaction is met by offering the proper channels leading to a more effortless digital engagement.
Excelsia BPO Outsourcing
The company serves its clients with the latest technology, BPO solutions and caters for its clients in live media channels–like email, live chat, etc.
Further, Excelsia lead generation services empower brands by utilizing their company’s campaigns. They achieve this by identifying customers that are interested in the brand. Once they get them, they try to convert the leads to revenue by providing value.
Excelsia BPO’s BPO services and pricings
Excelsia is a powerful outsourcing company that offers the following services:
- Inbound Services
- Delivery Information & Status
- Reservations & Bookings
- Gaming and Player Support
- Help-desk Support
- Technical Support
- Order Processing
- Live Answering
- Email Support
- Chat Support
- Outbound Services
- Appointment Setting
- Event Management
- Training
- BPO Services, etc.
Excelsia’s BPO pricing
The interested parties can discuss pricing since the prices vary according to the services offered. However, the company has some of the best cost-efficient services in the market.
How Excelsia BPO outshines its competition
The company uses the latest technologies, which they have managed to monitor and select for every clientele. You can find this on their website, and such technologies include;
- Flexible agent scripting
- Automatic call distribution
- In house call IT professionals who work throughout (24/7)
- Handling data entry from the client’s website
- It has equipped BPO services Inc to ensure no interruption when there are power outages or any disaster. Further, all the electronic equipment has backup UPS that can last up to five minutes. This is made possible by the redundant power grid, which has been installed and has a 2×350 KVA backup generator.
Also, Excelsia is among the number one outsourcing providers in customer management solutions. The solutions offer multiple customer channels. This has come along after many years of building solid partnerships over the years.
Thus, the company has learned the secret of partnering with customers rather than just offering services.
Key executives
Ystevie Dennis Ty (CEO)
Ystevie has many years of experience in executive management. He is the policymaker in the Company, so he collaborates with employees, stakeholders, clients, and so on. Together they put in place working and long-term strategies to steer the growth and
Excelsia BPO reviews and comparisons
No doubt, Excelsia is one of the best BPO services providers in the Philippines. There are no reviews as of now, but based on worker reviews on Facebook, you can tell it is a desirable place to work.
Excelsia BPO’s contact information
Excelsia BPO’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website https://www.excelsiabpo.co
Facebook https://www.facebook.com/ExcelsiaBPO
In addition, you may email them at [email protected] or call +1 (415) 520 - 7607.
References
https://www.glassdoor.com/Overview/Working-at-Excelsia-BPO-EI_IE2989500.11,23.htm
Independent
