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Overview
Headquarters
Paradigm B, 5th Floor, Mindspace New Link Road, Malad West, 400064, Mumbai
Public or Private
public
Seats or staff
10000+
Revenue
$500 mil. - $1 bil.
Industries
About Firstsource: Review and comparison
Firstsource Solutions Limited is a well-established business process outsourcing (BPO) provider that offers contact center, back office, platform, automation, and analytic solutions.
In business since 2001, the BPO has over 100 international clients, 17 of which are Fortune 500 companies and 9 of which are FTSE 100 companies.
Firstsource Solutions Limited employs over 28,000 customer-centric experts across four countries and has reported revenue of $685 million.
Firstsource Outsourcing
Firstsource Solutions Limited’s headquarters are in Mumbai, India. There are also offices in the United States, United Kingdom, Philippines, and Puerto Rico.
A total of 39 locations allows the provider to serve international clients with ease. Quality international service has secured them various awards granted by diverse countries.
The BPO is also a part of the RP-Sanjiv Goenka Group—a business conglomerate in Mumbai that closely focuses on sustainable growth, efficiency, and innovations.
Firstsource’s BPO services and pricings
Firstsource Solutions Limited serves the banking and financial services communication, media, technology, healthcare, private equity, ed-tech, and diversified industries.
The BPO utilizes innovative technology to secure clients’ return on investment. See a list of services below:
- Digitally empowered contact center: Combines the brilliance of technology and humans to meet the needs of the entire customer and merchant lifecycle. It is complete with omnichannel engagement and intelligent automation.
- Intelligent back office: Scalable technology that eases the stress of time-consuming but necessary tasks, like payroll, procurement, accounting, and the supply chain.
- Platform, automation, and analytics: Individualized digital strategy that saves companies money and time while helping them make informed data-backed decisions to improve their service.
- Business technology services: Package complete with business outcomes design, systems integration, product value management, and platform mitigation services. These next-gen technologies free up time and money for business growth.
Firstsource Solutions Limited’s pricing
Because Firstsource Solutions Limited runs such a complex operation, pricing can vary. Contact them for an accurate quote.
How Firstsource outshines its competition
The service provider’s, “digital first, digital now” approach sets them apart from other BPOs. This approach provides clients with scalability, productivity, and agility through innovative technology.
A combination of omnichannel engagement, automation, machine learning, artificial intelligence, and more strategically guides businesses every step, so they can keep up with the global market while making informed choices for growth.
Key executives
Vipul Khanna (MD and Chief Executive Officer)
Khanna’s primary responsibility is to grow Firstsource Solutions Limited while maintaining positive relationships with shareholders. His experience in strategic revenue and market growth quickly established him as a valuable asset to the BPO.
Dinesh Jain (Chief Financial Officer)
Jain started with the BPO in 2001 and is responsible for the business strategy. As head of finance, he assists clients in improving their financial standing amidst the ever-changing market.
Prashanth Nandella (Chief Operating Officer)
Nandella’s vast experience in global operations allows him to ensure growth plans are met. To do so, he drives digital transformations, builds high-performing teams, and keeps the customer at the center of everything he does.
Firstsource reviews and comparisons
The BPO’s combination of industry experts and innovative technologies has helped businesses around the globe achieve their goals. However, they also recognize one size doesn’t fit all.
That’s why they create custom business technology strategies that help their clients see the whole picture and make informed decisions. Acknowledged as an international leader in business process outsourcing, Firstsource Solutions Limited is a trustworthy and highly-competitive solutions provider.
Firstsource’s contact information
Firstsource’s main headquarters is located in:
Paradigm B, 5th Floor, Mindspace New Link Road, Malad West, 400064, Mumbai Further, you may virtually reach out the company through the following contact information:
Website https://www.firstsource.com
In addition, you may email them at [email protected] or call +447425603295.
References
https://www.glassdoor.com/Overview/Working-at-Firstsource-Solutions-EI_IE214162.11,32.htm
https://www.crunchbase.com/organization/firstsource
Independent
