Foundever news, podcast & articles
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Overview
Headquarters
Miami, Florida, United States
Public or Private
Private
Seats or staff
10,000+
Revenue
$2 bil -$5 bil
Industries
Details
Executive
Laurent Uberti, President, CEO & Co-founder
Year Founded
1994
Countries of fulfillment
Sectors
-
About Foundever: Review and comparison
Foundever™ is a global CX solutions leader and Business Process Outsourcing (BPO) services provider headquartered in Miami, Florida, United States.
The company has been a problem-solving innovator providing scalable digital solutions to its global market since 1985.
This multiple award-winning firm aims to create a “stronger brand engagement and drive long-term business growth by unlocking the power of customer experience [CX].”
Since its inception, Foundever™ has continued to expand its operations, recently completing a $2.2B acquisition of Sykes Enterprises Inc. in 2021 and placing the company in the top 3 CX leaders globally.
The newly combined company employs over 170,000 employees across 45 countries, serving 750+ customers in over 60 languages. Foundever™ is on target to reach approximately $4.3B in revenue in 2021.
Foundever Outsourcing
The company takes pride in its customer-centric approach, using cutting-edge technology to deliver personalized, differentiated CX for customers.
The company commits to building lasting relationships that drive loyalty, advocacy, and confidence to ensure the best return on client investment.
In addition, Foundever™ works with global brands to deliver client-specific solutions onshore, nearshore, offshore, virtual and hybrid delivery models, and via digital and automated channels.
The company delivers a competitive edge by tracking customer information through multiple channels, consistently providing positive intelligence for clients.
Foundever’s BPO services and pricings
Foundever™ is a problem-solving innovator that services the following industries:
- Banking & Financial Services
- Government
- Healthcare
- Insurance
- Manufacturing
- Media & Entertainment
- Retail
- Technology
- Telecoms
- Travel & Hospitality
The company provides omnichannel solutions to clients’ customers via voice, email, phone, chat, social media and more.
Foundever™ delivers custom solutions to clients through digital CX, business process outsourcing (BPO), talent management, analytics, and CX consulting.
Foundever™’s pricing
The firm’s pricing is not disclosed and will depend on the clients’ requirements and business needs.
How Foundever outshines its competition
The firm takes pride in improving its employee experience through its EXP+™, a flexible cloud-based solution designed to simplify CX delivery, improve efficiency, effectiveness and boost customer satisfaction. EXP+ is a robust ecosystem that harnesses the power of five connected product families – Learning, Technology, Operations, Analytics, and Digital. As noted on their official website, EXP+ comprises:
Learning
∙ Learning Strategy – Needs Analysis
∙ Learning Technologies – Chat simulator
∙ Learning as a Service
Operations
- CX Solutions
- Contact Center Services
- Specialist Support Services
- First Party Collections
- Social Media Mgt
- Contact Center Technologies
- Security and Fraud Detection
- Work at Home Solutions- Sitel at Home™
- Back Office Support
- Chat & Messaging Services
Analytics
- Customer Analytics – Voice of the Customer
- Interaction Analytics
- Predictive Analytics
Digital
- Content Strategy
- Conversational AI – Callbot, Chatbots
- Social Engagement
Technology
- Team Collaboration Tools
- Omnichannel Hub
- Intelligent Automation
Key executives
Laurent Uberti (Co-Founder, CEO)
Laurent Uberti is the Co-Founder, President and Foundever™’s Chief Executive Officer.
Olivier Camino (Co-Founder, COO)
Olivier Camino is the Co-Founder of Foundever™ and Global Chief Operating Officer.
Foundever reviews and comparisons
Foundever™ is a global CX leader and BPO solutions provider in the United States.
While we do not have any reviews for Foundever™, the company compares favorably with Concentrix, another BPO in California.
Foundever’s contact information
Foundever’s main headquarters is located in:
Miami, Florida, United States Further, you may virtually reach out the company through the following contact information:
Website https://foundever.com/
Facebook N/A
In addition, you may email them at [email protected] or call +1 (866) 957-4835.
References
- https://sitel.com
- https://www.comparably.com/companies/sitel/employees
- https://www.glassdoor.com/Overview/Working-at-Sitel-EI_IE11480.11,16.htm
- https://www.crunchbase.com/organization/sitel
Independent
