Hands Working Virtually

Hands Working Virtually is an innovative business process outsourcing company headquartered in Palm Desert, California, with four major teams in the United States, Saint Lucia, Jamaica, and the Philippines. 

All team members have three or more years of call center experience and are trained to effectively and efficiently provide BPO services such as phone and email support, live chat, social media management, and more.

Hands Working Virtually is dedicated to its mission of providing businesses with efficient BPO services through a qualified and remote team specialized in customer-facing roles. The company offers all-in-one solutions for a range of industries, including eCommerce, health and wellness, law firms, and back office. 

Since its founding in 2013, Hands Working Virtually has grown to include 51-200 employees and has a most recent reported revenue of $8.8 million.

Hands Working Virtually advertises a bold approach to business as they instill a virtual culture that improves efficiency and customer experience for their clients. 

Along with delivering on an excellent and responsive customer experience, Hands Working Virtually also invests in their team and work environment. Their dedication to a positive work environment and building a qualified and empowered team allows them to achieve job success while reducing their carbon footprint and ensuring equal opportunity.

In addition to staff training and certifications to ensure responsive and attentive customer service, Hands Working Virtually is also a 2021 member of the Association of TeleServices International.

Hands Working Virtually successfully and efficiently provides a range of BPO services to clients. These include:

• Phone support
• Email support
• Live Chat
• Social media management
• Consumer reviews
• Data entry/ordering processing 
• Graphic/label design
• Amazon seller central
• Virtual assistants
• Quality monitoring & mystery calls
• eCommerce product return
• Affordable warehouse & fulfillment

Hands Working Virtually’s pricing

Hands Working Virtually offers affordable solutions to scaling businesses in virtual culture. Their services are offered on a month-to-month basis, so companies can scale with less commitment and add or remove hours to meet their service and pricing needs.

Hands Working Virtually is dedicated to providing exceptional customer service and practical solutions to their clients and takes pride in their company’s positive culture and high-quality work. 

They achieve job success and customer satisfaction through:

• Qualified and dedicated agents with 3+ years of experience
• Investment in training and certifications for staff
• 24/7 available support
• Excellent written and verbal communication skills
• Month-to-month commitments 
• Involved management for day-to-day operations
• Award-winning customer service with attentive, responsive agents

Mimi Lacy-Fall (Founder/CEO) 

After the call center she was working at closed down, Mimi Lacy-Fall founded Hands Working Virtually in 2013 to help create jobs for colleagues who lost their jobs.

She is passionate about providing exceptional customer support. Over the past seven years, she has helped grow Hands Working Virtually to over 100 employees and create a positive and empowered work environment.

Hands Working Virtually takes an innovative approach to virtual culture to provide clients with attentive and enthusiastic customer services and effective solutions to help scale businesses. 

The culture, work ethic, and success of their BPO services create a highly trusted and recommended service across all of the Hands Working Virtually remote teams.

Hands Working Virtually’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.handsworkingvirtually.com

LinkedIn https://www.linkedin.com/company/handsworkingvirtually

Facebook https://www.facebook.com/handsworkingvirtually/

In addition, you may email them at [email protected] or call (760) 459-8138.

https://www.crunchbase.com/organization/hands-working-virtually