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Overview
Headquarters
-
Public or Private
private
Seats or staff
1000-4999
Revenue
$500 mil. - $1 bil.
Industries
-
About IBEX: Review and comparison
IBEX is a Business Process Outsourcing (BPO) for Fortune500 businesses that help to keep customers and engage new ones with marketing and brand strategies.
Founded in 2002, IBEX focuses on outsourcing blue-chip and start-up businesses and has remained a leader through the constantly changing world of technology.
IBEX is headquartered in Washington, DC but has a global reach, with locations in Pakistan, the Philippines, Senegal, Nicaragua, and Jamaica. They have over 17,000 employees around the globe and 27 operating offices.
With a revenue of $405 million, IBEX is the leader in BPO outsourcing in North America and Asia.
IBEX Outsourcing
IBEX focuses on providing companies with customer-driven marketing campaigns and is with them every step of the way. From brand marketing to customer care, Fortune500 businesses will have lasting and loyal customers with the help of IBEX.
Customer feedback is crucial to the success of any business venture, and IBEX strives to give companies feedback with their IBEX CX platform. IBEX has not lost a top 25 customer in 4 years.
IBEX also supports their employees. They won the Best Place to Work award in 2020 and the Nearshore Company of the Year award.
IBEX’s BPO services and pricings
IBEX offers a wide range of services organized into three categories. Their first category, IBEX Connect, offers:
- End-to-end security
- Workforce management
- Business intelligence
- Digitally-fluent agents
- 30 contact centers
The second category is IBEX Digital, which provides services such as:
- Social advertising
- End-to-end Ad Tech
- Performance marketing
- Display advertising
Last is IBEX CX, a platform that focuses on customer feedback. CX monitors social media, utilizes multiple forms of surveys, and provides feedback analysis so businesses can succeed in the digital market.
IBEX’s pricing
IBEX does not list their pricing options on its website. Each partnership is different, so every price is different.
How IBEX outshines its competition
IBEX has plenty of competitors but outshines most of them due to its loyal clientele.
They continue to be the choice of Fortune500 companies because they provide:
- Worldwide customer support outsourcing
- Chat and email office support
- Interactive voice response tools
- Business and consumer inbound/outbound telesales and technical support
IBEX consistently grows in size and revenue each year, creating careers and partnerships between some of the biggest brands and customers.
Key executives
Bob Dechant (CEO)
As CEO, Bob has implemented the CX 2.0 platform, a revolutionary outsourcing tool that is tech-driven. Since he became CEO in 2015, Dechant has significantly grown revenue and EBITDA at IBEX.
Christy O’Connor (Chief Legal Officer)
With over 25 years of experience in the legal field, Christy O’Connor is a powerhouse for IBEX and its legal team. As CLO of IBEX, she has legal control over locations in 18 countries. She specializes in ISO compliance law, security compliance, and corporate governance.
IBEX reviews and comparisons
Most reviews for IBEX are not from clients – they’re from employees. IBEX is one of many BPO companies in Washington, DC, with MaxBPO and Morae Global in reach; those institutions would be solid comparisons in the future.
IBEX’s contact information
IBEX’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website https://www.ibex.co
Facebook https://www.facebook.com/ibexglobal
In addition, you may email them at [email protected] or call 202-289-9898 .
References
https://www.glassdoor.com/Overview/Working-at-IBEX-Global-EI_IE677903.11,22.htm
https://www.crunchbase.com/organization/ibex-global
Independent
