IBS Outsourcing

IBS-Outsourcing is a provider of fully-managed and partially-managed outsourcing solutions. The company, established in 2017, is a leading Tunisian BPO. Although primarily a telecommunications business, it additionally features a multi-channel approach to customer engagement.

IBS-Outsourcing is a small-sized business outsourcing operation headquartered in Le Kram, Tunis, with two sites located in the Republic of Tunisia. Office hours are 8 AM to 6 PM Monday to Friday.

Although the office’s primary language is French, services are available in multiple languages. The company serves international clientele by forming teams of experts with fluency in a minimum of three languages.

The BPO offers customized on-demand outsourcing services. Teams develop solutions that are available for long-term and short-term endeavors to meet client needs.

The company has experience partnering with clients in multiple sectors, such as fashion, finance, media, logistics, public services, retail, travel & leisure, and energy & utilities. 

Business-to-business services include:

• Collection services
• Customer services
• Data mining
• Multilingual localization
• Omnichannel management
• Retention strategy
• Sales

IBS-Outsourcing’s pricing

Prices for the company’s services are not available to the public. However, the company supports a business model to provide measurable value for clients and their customers. Teams create solutions to lower costs and increase sales.

The organization models its business behavior by its five core values: professional, respect, ethics, creativity, commitment. These guiding principles help the company evolve while maintaining positive value for clients.

IBS-Outsourcing employs a highly trained workforce and experienced team leaders. Teams act as an extension of client businesses, sharing goals and achievements.

The company stands by a “Smile and Dial” methodology. By promoting communication and customer comfort, the company adds value through customer satisfaction. The company also commits to maintaining a healthy work environment, ensuring teams are supported and respected.

Through data mining and analyzing customer interactions, the company develops formulas for customer retention. By taking a proactive approach, clients can make changes in advance rather than deal with the aftermath of a dissatisfied customer.

IBS-Outsourcing develops strategies by analyzing its clients’ values and incorporating their vision into shared performance goals. By getting to know its clients and their customers, the company implements a fully-rounded approach.

The security of information is protected to ensure clients’ trust. Furthermore, the company commits to the EU’s General Data Protection Regulation (GDPR) and has obtained certifications for ISO 9001 and 18295 (NF).

Mohamed Oussama Chahbi (CEO)

Mohamed Oussama Chahbi had 15 years of custom relations experience before founding the company. He approaches clients as partners working together towards a common goal. 

Hichem Dghaies (Operational Manager)

Hichem Dghaies joined the company in 2017. He has a background in commercial communication and business.

Ahmed Chebbi (Team Leader)

Ahmed Chebi joined the company in 2020. He helps his team define objectives to maximize performance

Public reviews are unavailable for IBS-Outsourcing. However, it is comparable to small-sized B2B firms with international capabilities. Examples include Active Contact, Néo-Data Algérie, Infomineo, and Group Outsourcia.

IBS Outsourcing’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.ibs-outsourcing.com

LinkedIn http://www.linkedin.com/company/international-business-services-tunisie

Facebook https://www.facebook.com/IBSOUTSOURCINGTUNISIE/

In addition, you may email them at [email protected] or call 16) 31 333 777.