Icon Solutions Group

We are a medium BPO dedicated to delivering top-tier outsourcing solutions tailored for intricate tasks, providing a team of highly skilled professionals capable of handling responsibilities beyond standard outsourcing offerings. Our approach ensures precise alignment of personnel with your company’s objectives and vision, offering English-speaking talent tailored to your unique needs.

What Icon Solutions Group offers its clients

We collaborate with clients seeking to expand their businesses seamlessly through integrated solutions. Our ability to swiftly assemble teams ensures a smooth commencement of operations, seamlessly blending into existing frameworks. As pioneers in outsourcing entire companies, particularly in complex sectors like Debt Settlement, we replicate every facet of US-based departments in Guatemala. The Debt Settlement firms that have entrusted us have witnessed approximately 400% growth while saving 50% in operational expenses.

How Icon Solutions Group outshines the competition

Among the numerous BPOs in Guatemala, we stand out by ensuring that all our candidates possess a minimum English proficiency level of 90% and at least 1 year of experience in the BPO industry. Our professionals have undergone training with Fortune 500 companies, equipping them with a deeper understanding of the needs and requirements specific to BPO operations.

Icon Solutions Group company structure

We are a Guatemala City-based BPO, founded by a California entrepreneur passionate about cultivating nearshore operations and boasting robust ties with US enterprises. Looking to explore and assist different markets in different countries.