View all outsourcing firms

Impact Call Centre

3.0/5 • Glassdoor rating

Overview

Impact Call Centre is a professional outsourced call centre that delivers call centre services at scale to some of the UK’s leading brands. As specialists in every aspect of sales and customer service, we have the expertise and experience required to deliver exceptional results for your business. Our team of over 250 specialists can help your business with everything from increasing sales using dedicated inbound and outbound sales teams, providing world class customer service to your customers, through to comprehensive pick and pack fulfilment. We operate at scale and are not afraid of a complex challenge. If you are looking for an established call centre outsourcing partner for your business, why not get in touch with us?

We are proud to be trusted by some of the UK’s leading brands to deliver a diverse range of call centre services. If you choose to partner with Impact, you will be in great company. Impact is trusted by national businesses across many sectors. Our reputation for delivering exceptional services and commitment to building long-term partnerships places us among the best outsourced call centres in the UK.

Everything that we do at Impact is focused on delighting our clients’ customers and building successful long-term relationships with our clients. Our skilled and experienced call centre agents undergo extensive training before being deployed to a client account. You can rest assured that all our call centre agents are equipped to make the most of every interaction that they have with your customers. We are committed to providing on-going training to ensure that continuous improvement ensues. Every one of our specialists is knowledgeable about each client’s products/services and are able to confidently interact with customers in a natural and friendly way.

What Impact Call Centre offers its clients

As a business we place continuous improvement at the heart of everything we do. Our teams continually seek ways to make improvements and raise the bar, which ensures that every client can achieve the best possible outcomes. We are committed to being an outward looking business that quickly identifies and actions new technologies and process improvements to the benefit of our clients. Our membership of the Institute of Customer Service and the Call Centre Management Association is one of the ways that we keep our finger on the pulse of the industry and contribute to the success of the call centre sector as a whole.

Businesses trust us to safeguard their customer data no matter how sensitive and valuable it is. Our strong focus on technology and in-house IT is testament to our unwavering commitment to data security. This strong focus is reflected in our PCI DSS Level 1 accreditation, which places us among only a small handful of UK based call centres. We are also Cyber Essentials Plus accredited, which validates the robust security systems that we have put in place to protect client data.

How Impact Call Centre outshines the competition

Impact provides a bespoke service for every client. We have a very strong culture of care for our clients, their customers, our partners and just as importantly, our staff. This creates a very positive can-do attitude, promoting excellent long-term retention of both clients and staff. Our focus is to exceed expectation by providing a high quality word-class service, with a world of no surprises and a culture of continuous improvement, to ensure our clients are always receiving the very best service from Impact.

Headquarters

Impact House, Unit 7, Romsey Industrial Estate, Greatbridge Road, SO51 0HR, Romsey, Hampshire

Public or Private

private

Seats or staff

50-99

Revenue

$10 mil. - $25 mil.

Industries
  • Consumer Services
  • Ecommerce
  • Education
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Non Profit
  • Pharmaceutical
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel

Details

Executive

Ros Butterwick, Sales Director

Year Founded

03/15/2013

Countries of fulfillment
  • United Kingdom
Sectors
  • Customer Service
Contact information

01794 230 230

[email protected]

https://www.impactcallcentre.co.uk

About Impact Call Centre: Review and comparison

Impact Call Centre employs more than 250 talented and experienced customer and sales support professionals to assist its clients with their Business Process Outsourcing (BPO) needs. From inbound direct response television sales to post-sale product support, Impact saves companies time by taking over their customer service needs.

Impact Call Centre Outsourcing

Impact Call Centre serves businesses of all sizes across the United Kingdom. Primarily a customer call hub, the agency delivers 24/7 outsourced customer support to its clients’ customer bases with experienced, helpful, and compliant support representatives. 

Clients can also benefit from inbound and outbound teams, pick and pack fulfillment, and product support services. Impact Call Centre’s clients can outsource tasks while keeping their customers’ information secure, thanks to the company’s emphasis on data security.

Impact Call Centre’s BPO services and pricings

Impact Call Centre provides custom outsourcing packages to clients, including the following services:

  • Structured customer service systems
  • Booking services
  • Product support
  • Catalog ordering
  • E-commerce sales support
  • B2B and B2C sales
  • Consent compliance
  • Market research
  • Pick and pack fulfillment

Impact designs its services to meet the needs of various marketing techniques, including direct response television, e-commerce, and newspaper advertising. 

Impact Call Centre’s pricing

Impact Call Centre does not list its base prices on its website, as the company tailors each solution to its clients’ needs. Prospective clients can call the Impact Call Centre BPO team to discuss their business and outsourcing needs to receive a customized quote. They can also add or scale back on services as business needs change.

How Impact Call Centre outshines its competition

Impact Call Centre prioritizes client data security. The company is a Payment Card Industry Data Security Standard (PCI DSS) Level 1 merchant, meaning that it has reached the top tier of PCI DSS ratings. This compliance level demonstrates a commitment to maintaining payment data security for all credit card transactions to keep customer financial information safe.

Impact Call Centre is also a listed member of the Cyber Essentials Plus program, which protects companies and their clients against cyber attacks. Together, these credentials prove Impact’s dedication to securing its networks and its customers’ data.

Key executives

Alex Hutchinson (Head of Customer Services)

The Head of Customer Service at Impact since 2004, Alex Hutchinson oversees, trains, and grows the customer service team to meet clients’ needs.

Ros Butterwick (Sales Director)

Ros Butterwick has maintained his position as Impact’s Sales Director since 2013. Butterwick partners with his sales team and the Business Development Manager to target business growth opportunities through new and nurtured sales.

Tony Cooke (Business Development Manager)

Entering his role as Business Development Manager for Impact Call Centre in 2017, Tony Cooke works closely with Ros Butterwick and the sales team. Cooke’s primary responsibility is growing Impact by planning and maintaining successful business strategies.

Impact Call Centre reviews and comparisons

Impact Call Centre receives primarily positive feedback from its employees and its client base. On Indeed, employees praise the company’s benefits and “great work environment.” Meanwhile, one Nicelocal client review mentions “professional, friendly, and knowledgeable” staff, and another pegs Tony Cooke as “immensely helpful” to their business.

Impact Call Centre’s contact information

Impact Call Centre’s main headquarters is located in:

Impact House, Unit 7, Romsey Industrial Estate, Greatbridge Road, SO51 0HR, Romsey, Hampshire

Further, you may virtually reach out the company through the following contact information:

Website https://www.impactcallcentre.co.uk
LinkedIn http://www.linkedin.com/company/impact-call-centre-ltd
Facebook N/A

In addition, you may email them at [email protected] or call 01794 230 230.

References

https://www.glassdoor.com/Overview/Working-at-Impact-Call-Centre-EI_IE1582033.11,29.htm

https://www.crunchbase.com/organization/impact-call-centre

Impact Call Centre news, podcast & articles

No news, podcast & articles available for this BPO

Impact Call Centre videos & images

More outsourcing firms

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Outsource Accelerator in the media

See all media mentions

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.