Infinity Center BPO is a contact center willing to help you reach your goals,
We want to contribute to our clients and collaborators’ goals; we strongly believe that working together we can reach success because we lead with passion, values, and integrity.
Be our client, be our customer, we can add value to your business. We want to be an extension of your team.
We want to hear your ideas, your experience and work as a team. We want you to be a part of your team, we want you to grow and be successful with you.
What Infinity Center offers its clients
We can benefit your company in a longer term
We can offer customer service, inbound calls, outbound calls, sales, chat, back office (omnichannel) and quality assurance services. We have competitive prices, excellent quality, positive customer experience services and human talent with great English level to offer.
We have customized some main parameters for our equipment and center to provide data protection, preventing and mitigating threats. In this regard, we can mention:
Dedicated Fortinet Firewall in Server
Restricted Access by Local Active Directory Server
PCI Certification
How Infinity Center outshines the competition
We offer a dedicated an open 24/7 communication channel with our clients, we are a small-size contact center which allows us to personalize our service for each client, we listen to our clients and acknowledge their needs.
We work setting goals, clear metrics and accomplishing KPIs, we provide frequent knowledge assessments, feedback, and provide daily updates and training. We create the proper environment for our agents providing adequate tools.
We also provide a proficient level of cyber security and technology. We love what we do and strive to provide the best of us.
Infinity Center company structure
We are a small size contact center, with 8 years of experience working for US and local (Guatemala) campaigns, Infinity is a duo partnership and we initiated outsourcing for our mother US energy company.
Sample highlight service offering of Infinity Center
Our contact center rates include the cost of labor, call volume, personalized supervisor, QA. Workforce, infrastructure, and training, including server, cyber security, and an experienced team.
The most competitive rates and adaptability, for a small size campaign from 10 to 50 agents or plus campaigns. We also offer the best locations at the best and iconic area, to work on site for better metrics and KPIs achievement.
We are open to hear your offer, get in touch!
Independent
