iSON Xperiences

iSon Xperiences is a multinational call center and BPO provider founded in 2011. Although focused on sub-Saharan Africa, the organization has expanded operations to over 15 countries. These include the UAE, Egypt, Nigeria, South Africa, Kenya, Ghana, Uganda, Zambia, Tanzania, Malawi, Rwanda, Botswana, Burkina Faso, Niger, and India.

The organization has 36 centers across the globe. Its main headquarters are in Dubai.

The organization has over 15,000 employees with expertise and training in leading-edge business outsourcing practices. Local African employees account for more than 99.5% of its workforce.

iSON primarily partners with mid to large-sized businesses. However, the company can offer some affordable staffing solutions to smaller companies. Teams have experience with many sectors, such as telecom, BFSI, energy & utilities, media & entertainment, government, retail, aviation, and e-commerce. 

The organization provides a wide selection of outsourcing solutions through several channels. Its services include the following:

• Analytics
• Applications and tools
• Contact center technology
• Enterprise solutions
• Omnichannel customer services
• Surveys and data collection
• Social media management
• Telesales
• Verification services

iSON Xperiences’ pricing

The company does not publicly disclose pricing information.

iSON Xperiences aims to establish a global reputation of distinction. By establishing trust, the company earns customers for life, emphasizing the value of clients, customers, employees, stakeholders, and partners. The company’s mission is to achieve prominent growth through a pursuit of excellence.

The organization has five core values: personal, agility, integrity, excellence, and compassion. Each represents the company’s commitment to the individuals that deliver high-quality results and expectations of its clients.

Additionally, the company has received the following recognition:

• 2019 GITTA BPO Company of the Year
• 2019 Contact Centre of the Year – BoICT Award
• 2018 SERAs Award for Best Workplace Practices 
• 2016 Competitive Strategy Innovation and Leadership in West Africa by Frost and Sullivan 
• 2015 Great Place to Work for Best Practices and CSR

2015 Distinguished Achievement in IT & ITES – ASSOCHAM India-Africa Champion in Biz Awards

Ramesh Awtaney (Founder)

Ramesh Awtaney has over 28 years of experience with global technology, market development, and BPOs. In addition, he has a passion for business innovation and philanthropy, including establishing iSON’s collaboration with Girl Effect (GE).

Vivek Gupta (Founder)

Vivek Gupta has two decades of experience in sales and the telecom industry. He continues to expand avenues for the iSON, developing opportunities for growth and the global community. In addition, he developed iSON Health to provide affordable, quality healthcare.

Pravin Kumar (Global CEO)

Pravin Kumar joined the company in 2013. He has over 35 years of business experience and has developed three business empires.

Deepak Verma (VP Operations & Site Head)

Deepak Verma joined the company in 2015. He has over 15 years of leadership and customer relations experience.

Public reviews for the company are limited. However, through case studies presented on the company website, iSON shares how its partnerships have benefited clients. The studies support that iSON meets goals for quality improvement, cost savings, improving efficiency, enhancing customer acquisitions, and generating revenue.

iSON Xperiences’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.isonxperiences.com

LinkedIn http://www.linkedin.com/company/isonxperiences

Facebook https://www.facebook.com/iSONBPO/

In addition, you may email them at [email protected] or call 971 4507 9999.

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