JobHome

JobHome was founded in 2017. Their call center BPO services help simplify their customers’ lives.

JobHome’s main office is located at World Trade Center São Paulo (WTC) Brazil.

Their BPO services include:

Customer service 

Tailored customer solutions to each client by providing contact channels, such as voice, email, chat, and social media. Their state-of-the-art and world-class technology is tailored to each customer’s needs.

Sales 

Increased conversions ensure the customer will be satisfied and remain with JobHome for a long time. The company works with their customers to establish goals, which guide all the actions JobHome’s employees take. Their methodology includes planning, strategy, monitoring results, tools, and technological integration. This helps their clients achieve success. 

They make outbound calls and receive inbound calls, and their clients’ systems are built with CRM technologies that comply with internal and external laws and integrations. The client receives specific predefined reports at the end of every analysis period and the BPO works with them to plan the next actions. 

Help desk technical support 

Their technical support representatives provide a variety of technical troubleshooting services. They may troubleshoot technical, computer, telephony, and information technologies, as well as pre-sale and post-sale problems. 

JobHome’s Helpdesk team is qualified to help customers who are searching for solutions, clarification of information, and other requests related to technical problems related to the product or service. 

These interactions are broken down into audible response units, or menus that indicate which queue each request is forwarded to. Trained professionals access the client’s systems to gather the information they need to process services or direct the customer’s requests.

Research

The company uses several methods to do market research, depending on the objective and focus. In addition, consumers can be reached in several ways. 

One of them is by using a call center – this method has been proven to be practical and efficient. Using digital tools, multiple channels, and data intelligence guarantees results and efficiency in data collection management. This way, the client will retain the best information and knowledge about the researched topic. 

SDR and inside sales 

Every business owner knows it can be challenging to increase conversion rates and decrease bounce rates. However, call center employees can be a great asset when it comes to improving these rates. 

JobHome has two conversion models. The SDR, or lead qualification team, qualifies the leads, leaving them warm for the customer’s dial moment, ready for their sales team to make the sale. 

The inside sales team increases conversion rates and also offers a humanized personalized service, depending on your company’s culture. 

Industries they have clients in include:

• Marketing and advertising
• Automotive
• Consumer goods
• Education and teaching
• Events
• Pharmaceutical
• Hotel and Tourism
• NGOs
• Health
• Software and cloud
• Telecommunications

JobHome’s pricing

There’s no specific information about JobHome’s pricing. It depends on the company’s needs.

JobHome outshines its competition by being selective with who they hire. Their interview and training process ensure they hire the best candidates for their customers.

• Geraldo Brasil, CEO – Gerardo Brasil has been CEO of JobHome for four years. He attended Centro Universitário Ibero-Americano and worked as a senior manager before he founded JobHome in 2017. 

The BPO is one of the leading call center providers in Brazil. While we currently don’t have any reviews for the company, we suggest comparing it to other mid-sized call center providers in Brazil. 

JobHome’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.jhome.com.br

LinkedIn http://www.linkedin.com/company/jobhome

Facebook https://www.facebook.com/jhome.com.br/

In addition, you may email them at [email protected] or call 551142100114.

https://www.glassdoor.com/Overview/Working-at-JobHome-EI_IE2906334.11,18.htm