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Overview
Headquarters
-
Public or Private
Public
Seats or staff
10,001+
Revenue
$1 to $2 billion (USD)
Industries
-
Details
Executive
Philip Murphy, Vice President Operations/Executive Director Operations
Year Founded
1982
Countries of fulfillment
-
Sectors
-
About Motif Limited: Review and comparison
TTEC designs, implements, and delivers transformative customer experiences with its innovative customer experience platform that combines analytics, strategy, operations, and technology to deliver highly satisfactory CX results for TTEC’s clients.
For nearly four decades, TTEC has combined strategic consulting, service design, operations excellence, and technology platforms to produce CX that delights customers and dramatically increases profitability.
Motif Limited Outsourcing
TTEC provides contact center services and CX consulting and technology for the following industries:
- Automotive
- Communications and media
- Financial services
- Property and casualty insurance
- Retail and commerce
- SMB
- Travel and hospitality
Through digital CX transformation, TTEC aids companies located in Australia, the U.S., the Philippines, Belfast, Canada, and Mexico reduce customer effort, resulting in more highly satisfied customers and improved bottom lines.
TTEC’s unique, cloud-based CXaaS (Customer Experience as a Service) platform provides omnichannel contact center technology, CRM, conversational messaging, automation, and analytics solutions.
Motif Limited’s BPO services and pricings
According to the firm’s website, TTEC offers the following services:
CX Consulting and technology
- CX Strategy and Optimization – Customer Experience Journey Mapping, Contact Center Consulting, Omnichannel Strategy, Journey Orchestration Strategy
- Omnichannel Orchestration – Cloud Contact Centre Platform, Journey Orchestration, Messaging, CRM Development
- AI and Automation – Robotic Process Automation, Knowledge Management, Customer Assist, Associate Assist, AI Simulated Training
- Cloud Contact Center Platform – Humanify Connect, Cisco Webex Contact Center Enterprise, Cloud Migration Services, Humanify@Home Platform, Journey Orchestration
- Learning and Knowledge – Knowledge Management, Digital and Managed Learning Services, AI Simulated Training, Contact Center Training, Digital Learning Courses
- CX Analytics and Insights – Growth Analytics, Speech Analytics, Customer Insights Platform
Contact center services
- Customer Care – Contact Center Outsourcing, Contact Center Associate Training, Humanify Messaging Platform, Speech Analytics
- Agility – An accelerated and flexible Contact Center Solution for brands with growing needs.
- Demand and Acquisition – Growth and Expansion, Retention and Loyalty, Growth Analytics, Speech Analytics
- Fraud Prevention and Detection – Trained experts and cutting-edge technology provide safety and security for CX.
- Back Office Support – Asynchronous, 24/7 support
- Humanify @ Home Platform – In-person associate experiences are replicated with virtual collaboration and productivity-enhancing tools.
TTEC’s pricing
The cost of TTEC’s services depends on the specific needs of the client company. Potential clients can contact TTEC for a consultation and an estimate.
How Motif Limited outshines its competition
TTEC sets itself apart from other outsourcing solutions with the following strategies, according to their values listed on their website:
- Lead every day.
- Do the right thing.
- Reach for amazing.
- Seek first to understand.
- Act as one.
- Live life passionately.
Key executives
Philip Murphy (Vice President Operations/Executive Director Operations)
Philip Murphy is an experienced business development professional with an extensive history of working in the BPO industry and a Bachelor of Economics from Macquarie University. He specializes in CX technology, operations management, service delivery, and business strategy.
Motif Limited reviews and comparisons
Client reviews of TTEC highlight the ease with which TTEC increases its client companies’ efficiency and profitability by improving the customer experience.
Motif Limited’s contact information
Motif Limited’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website http://www.motifinc.com
Facebook https://www.facebook.com/ttec
In addition, you may email them at [email protected] or call +1 303 397 8100.
References
https://www.glassdoor.com/Overview/Working-at-TTEC-EI_IE5944.11,15.htm
https://www.crunchbase.com/organization/ttec
Independent
