Nakama Tech

At Nakama Tech, we stand as pioneers in the global business process outsourcing industry. Our mission is clear, we empower businesses to excel in customer service, ultimately fostering their growth and success. As dedicated partners, we are more than a service provider; we are an extension of your team, working tirelessly to enhance your customer experience and drive your business forward.

What Nakama Tech offers its clients

We provide State of the Art Software and Excellent Teams with the ultimate goal of enhancing the Customer Centric Experience. We do this by Empowering Women, Enabling Youth and Supporting Diversity to ensure that we have the largest talent pool to draw from.

How Nakama Tech outshines the competition

We have all the requisite certifications to allow us to operate internationally and these include ISO 9001, 27001, HIPPA, GDPR and PCI compliant. In addition we employ the use of elite technology in our fully equipped 24/7 365 facility, located in Nairobi, to ensure that clients receive our services any time around the clock. Our premises is fully equipped with the latest technology and features, including:

• Backup generator
• Redundancy plan
• Capacity for up to 2,500 Agents
• Fully fitted CCTV cameras and monitoring devices
• Top-range network security, physical security and network management

Nakama Tech company structure

We are are boutique family owned BPO who started outsourcing in response to their own needs and after identifying a gap in the local customer experience market.