Newco Communications

Founded in 2010, Newco Communications, a business process outsourcing (BPO) company, began providing communications and call center services for clients and the companies they serve. Located in Belgium, the firm offers global services throughout Europe.

Per their company website, Newco Communications claims to go the extra mile for accommodating those placed into their care for customer support and telecommunications needs. While the firm has a focus on communications, they also provide marketing and customer management services.

With 500 employees globally, Newco Communications can dedicate staff members to the outsourcing needs that clients and companies have. The firm has experienced an 8% employee headcount growth in the past six months, which is likely to continue given the worldwide staffing shortage.

Customer support is a core component of successful company operation. Therefore, having individuals devoted to the need is critical to success. Most companies cannot adequately staff a customer service call center due to changes in call and inquiry levels throughout the year. However, partnering with a company like Newco Communications allows customer satisfaction to be taken care of while preserving staff availability for other projects and expansion.

While many companies choose to utilize outsourcing enterprises all year long, others turn to them for assistance during high demand. The option to participate in services as needed allows companies to prioritize the department while planning for overflow.

As a call center and communications-focused BPO provider, Newco Communications offers various services and products to meet those needs. Some of the offerings include:

• Business to Business Service
• Business to Consumer Service
• Technical and Administrative Support
• Welcome and Retention Calls
• Cross-Selling
• Inbound Call Management
• Outbound Marketing
• Order Handling
• Dispute Management
• Contract Management
• Customer Service Back-Office
• Multi-lingual Operations
• Omni-channel Support
• Technology Platform Integration
• Contact Center Operations
• Contact Center Implementation
• Business Consulting
• Customer Relationship Management

Newco Communications’ pricing

Due to its customized approach to services, the company does not have pre-determined packages outlined on its website with pricing guidelines. They recommend that businesses contact them for a custom quote. 

While the company prioritizes customer support and assistance, it also puts a considerable emphasis on client satisfaction. Therefore, the firm works as an extension of the company and implements solutions to best match the company’s style and tone.

David Braux (Managing Director)

David Braux has been with Newco Communications since 2017. Initially fulfilling the position of Chief Technical Officer, Braux is now the company’s Managing Director. 

Eddy Van de Poel (Director)

Since January 2014, Eddy Van de Poel has been with Newco Communications as the company’s Director. Previous to this role, Eddy worked in consulting.

While Newco Communications employs many individuals at their outsourcing company, the average tenure of staff members is less than two years. Although this is common in BPO companies, it is significantly shorter than other organizations in the industry. Data like this could speak to the company culture, and the level of satisfaction individuals get from their careers at the firm.

Newco Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.newcocoms.com

LinkedIn http://www.linkedin.com/company/newco-communications

Facebook https://www.facebook.com/newcocoms

In addition, you may email them at [email protected] or call 34262439.

https://www.glassdoor.com/Overview/Working-at-NewCo-Communications-EI_IE2277464.11,31.htm

https://www.crunchbase.com/organization/newco