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North End Teleservices

4.6/5 • Glassdoor rating

Overview

North End Teleservices, LLC (NET) is an omnichannel global provider of business process outsourcing (BPO) to small and large business-to-business and business-to-consumer government and commercial entities. The company is committed to creating jobs and changing lives. North End Teleservices is a certified woman-owned, minority owned, HUBZone and Enterprise Zone business serving as an extension of its clients’ brands and service delivery model. NET customizes contact center operations to meet every client’s specific needs. You dream it, NET builds it.

North End Teleservices company structure

North End Teleservices, LLC (NET) is an omnichannel global provider of business process outsourcing (BPO) to small and large business-to-business and business-to-consumer government and commercial entities. The company is committed to creating jobs and changing lives. North End Teleservices is a certified woman-owned, minority owned, HUBZone and Enterprise Zone business serving as an extension of its clients' brands and service delivery model. NET customizes contact center operations to meet every client's specific needs. You dream it, NET builds it.

Headquarters

1500 N 24th St Suite 111, 68110, Omaha, Nebraska, United States

Public or Private

private

Seats or staff

50-99

Revenue

$1 mil. - $5 mil.

Industries
  • Ecommerce
  • Education
  • Educational Businesses
  • Financial Services
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Non Profit
  • Retail
  • Software Tech/IT
  • Transportation

Details

Executive

Carmen Tapio, CEO

Year Founded

2015

Countries of fulfillment
  • United States
Sectors
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Outsourcing Consultancy
Contact information

4029343624

https://www.northendteleservices.com


About North End Teleservices: Review and comparison

North End Teleservices is a contact center that focuses on state-of-the-art technology and customer services solutions for commercial and government clients. With a focus on local development, the company is one of the fastest-growing companies in North America and is known for innovative problem solving and the quality of its staff.

Understanding that no two customers have the same needs, challenges, or solutions to both, the company focuses on customization of client programs whether those customers are in the Insurance, Healthcare, Travel and Hospitality, Financial and Retail sectors.

North End Teleservices Outsourcing

As a fast-growing company known for superlative customer service, North End Teleservices provides seamless BPO for all call center needs. Whether a customer is a commercial or government enterprise, a team of highly qualified staff assesses a customer’s needs and designs custom solutions.

The company puts a priority on local talent and business development. This means working with residents on community development and revitalization projects as well as creating jobs that are meaningful in urban communities.  

North End Teleservices’s BPO services and pricings

North End Teleservices is a problem solver. The company offers the following services to its customers:

Commercial:

  • Customer Service
  • Sales
  • Technical Support
  • Back Office and Administrative
  • Account Management
  • Customer Satisfaction Surveys
  • Market Research
  • Lead Generation
  • Appointment Setting and Confirmation
  • Reservation Sales and Service
  • Dispatch
  • Intake and Claim Status

In addition to the services above, North End Teleservices also provides the following to Government Customers:

  • Loan Servicing
  • Workforce and Command Center Management
  • Multilingual Support
  • Compliance Services and Quality Assurance
  • Database Management
  • Training Development and Implementation

North End Teleservices pricing

Pricing for North End Teleservices is based on a customer’s needs and the customized solution that the company creates for it. The best way to get specific pricing questions answered is to contact the company directly.

How North End Teleservices outshines its competition

The company merges innovative, customized BPO solutions for an array of diverse customers. In addition, focusing on the local community, hiring local, and providing support for revitalization projects sets the company apart.

Key executives

Carmen Tapio (CEO)

Carmen started working in teleservices at the age of 18. Ultimately, she rose through the ranks, started a successful consulting business, and in this role, has helped shape the company vision. Along the way, she has accumulated several awards, including the 2020 Urban League African American Leadership Award for Business and having her company listed as one of the fastest-growing in America by Inc.

 Chris Phillips (COO)

Chris has been with the company since it was started in September of 2015. He has contributed to company growth from the ground up, including working on several company growth projects as well as in Client Management and Workforce and Operational leadership roles.

 

North End Teleservices reviews and comparisons

North End Teleservices is proud of its record or success. The rapid growth and customer satisfaction is an amazing review. To see how North End Teleservices compares, contact a sales representative today.

North End Teleservices’s contact information

North End Teleservices’s main headquarters is located in:

1500 N 24th St Suite 111, 68110, Omaha, Nebraska, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 4029343624.

References

https://www.glassdoor.com/Overview/Working-at-North-End-Teleservices-EI_IE1020339.11,33.htm

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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