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Offshore Intelligence

3.5/5 • Glassdoor rating

Overview

“Deal with the disruptor! Since inception Offshore Intelligence has rapidly grown to become a leading offshoring, outsourcing and lead generation institution.” 

We solve problems for our clients! Whether it be reduced overheads, rapid growth, increased efficiency, nimble scalability or solving skill shortages; we are renowned for an efficient, seamless and cost efficient integration with your on-shore teams.

Our clients’ enjoy an exceptional customer journey. Starting with an unique, industry first candidate search and selection method that ensures the right talent with the required skillset and experience is secured in the first instance. Our recruitment process ensures your staff “hit the ground running” on their first day! Our operations team work with you, ensuring seamless IT, communications, telephonic / dialler technology and contact software is integrated with your on-shore team; together with ensuring optimum engagement around workflow, training and on-boarding.

Our process delivers a maximum return on investment in a time frame that leads the industry.

Our clients include Fintech and Financial Institutions, Professional Service Providers, Builders and Developers, Tech Start-Ups and SME’s.

What Offshore Intelligence offers its clients

We have clients hiring staff on a full time basis, much the same as if the staff member was working from a regional office. Our major disciplines include administration, customer service, telemarketing, in-bound / out-bound calling, accounting, drafting, estimating and marketing capacities. Our business also operates an outsourced labour and special campaign model. This involves a fully outsourced staffing solution with flexible engagement and is based on achieving set client outcomes. Well suited to calling campaigns, special offers, charities and event engagement. Finally, OI can also deploy an outsourced end to end marketing and lead generation process. Designed in collaboration with our clients, our offering includes the development of all marketing collateral, websites, graphics, EDM's, landing pages, targeted social media campaigns, videos, live web chat, telephonic qualification, appointment setting and after sales engagement.  

How Offshore Intelligence outshines the competition

We exceed industry expectations! Many of our clients' have relocated from other providers and enjoy an improved customer experience, greater efficiencies and productivity.

Our Tech, IT support and Contact Software is cutting edge, unique to the Philippines and ensures that our clients' achieve a maximum return on investment in a heavily compliant environment.

Our company directors remain active and hands-on in the business and engage with you regularly throughout the life cycle of your engagement with our brand. We personally ensure a quality customer experience.

The recruitment process will attract the right talent quickly. No unnecessary delays in finding the right skillset or experience. Whether you deploying one staff member or fifty, our recruitment infrastructure is world class and the first of its kind in the Philippines!

Offshore Intelligence company structure

We are an exclusive BPO owned by Two Australian entrepreneurs. We service businesses in Australia, New Zealand and the US. One director has owned and operated businesses in the Philippines for more than 10 years, building a staffing body of 600 staff from the ground up. The other has built a leading Australian full service executive search, human resources and labour hire firm, operating in one of the most competitive and candidate short markets globally.

Sample highlight service offering of Offshore Intelligence

Offshore Intelligence partnered with a leading Australian Fintech and grew the staffing body from five to eighty-five in a three month period, allowing the client to reduce their Australian staffing requirement by the same number. Our engagement has saved the client more than $250,000 per month in staffing costs. For another client, we successfully migrated a large workforce from another BPO service provider. In a period of 3 months, we were able to decrease our client's staffing level by more than 30% whilst achieving the same output through our premier efficiency and human resources overlay, saving our client more than $10,000 per month in overhead. Early in 2019, in collaboration with a tech start-up we developed and executed on an entire end to end marketing and lead generation campaign, successfully launching a health care application into the Australasian market place. Our client's sights are now set on a global marketplace with an appetite for expansion!

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries
  • Advertising & PR
  • Construction Renovation
  • Digital Marketing
  • Ecommerce
  • Energy
  • Financial Services
  • Healthcare
  • Legal
  • Media Publishing
  • Non Profit
  • Public Utilities
  • Telecoms

Details

Executive

Ken Wilson, Director and Founder

Year Founded

2016

Countries of fulfillment

-

Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Human Resource & Legal
Contact information

1-300-938-085

[email protected]

http://www.offshoreintelligenceglobal.com/

About Offshore Intelligence: Review and comparison

Offshore Intelligence is Australia’s top provider of offshore staffing solutions, providing personalized BPO services to help companies of all sizes thrive and scale their businesses.

Offshore Intelligence boasts effective, personalized offshore services designed to maximize profitability and help businesses grow. They service businesses all around Australia, New Zealand, and the United States.

 

The firm’s qualified and talented staff in the Philippines effectively personalize their services to meet their clients’ needs. All consultants also tailor their services to align with Australian workplace values and requirements, along with specific business needs and areas of improvement.

 

Through their customized services and positive customer experiences, Offshore Intelligence aims to be the best offshoring company for the Australian SME market and the Philippines. 

Offshore Intelligence boasts effective, personalized offshore services designed to maximize profitability and help businesses grow. They service businesses all around Australia, New Zealand, and the United States.

 

The firm’s qualified and talented staff in the Philippines effectively personalize their services to meet their clients’ needs. All consultants also tailor their services to align with Australian workplace values and requirements, along with specific business needs and areas of improvement.

 

Through their customized services and positive customer experiences, Offshore Intelligence aims to be the best offshoring company for the Australian SME market and the Philippines. 

Offshore Intelligence has its headquarters in Brisbane, Australia, with offices in Sydney, Australia, and Makati, Philippines. The company has been providing innovative, cost-efficient solutions to businesses since 2016.

Offshore Intelligence is dedicated to boosting their clients’ businesses through improving productivity and finding efficient, cost-saving offshoring solutions.

Through their qualified consultants and exceptional customer service, Offshore Intelligence drives an excellent customer experience for clients building an offshore team.

Since its founding, Offshore Intelligence has continued to expand its client base, and the company has grown its size to 201-500 employees.  

Offshore Intelligence Outsourcing

Offshore Intelligence boasts effective, personalized offshore services designed to maximize profitability and help businesses grow. They service businesses all around Australia, New Zealand, and the United States.

The firm’s qualified and talented staff in the Philippines effectively personalize their services to meet their clients’ needs. All consultants also tailor their services to align with Australian workplace values and requirements, along with specific business needs and areas of improvement.

Through their customized services and positive customer experiences, Offshore Intelligence aims to be the best offshoring company for the Australian SME market and the Philippines. 

Offshore Intelligence’s BPO services and pricings

Offshore Intelligence is an exclusive Australian BPO firm that offers the following services:

  • Administration
  • Customer service
  • Tech Support
  • Telemarketing
  • Inbound/outbound calling
  • Accounting
  • Estimating and Marketing capacities

Offshore Intelligence consultants are highly qualified to provide offshore services in industries such as construction, marketing services, mortgage broker, and telemarketers.

Offshore Intelligence’s pricing

Offshore Intelligence offers cost-efficient solutions at an affordable cost. Prices will vary based on client needs, but Offshore Intelligence offers a minimal setup and no exit fees.

With the firm’s improvements in efficiency and productivity, businesses can expect to save up to 70% in operating costs.

How Offshore Intelligence outshines its competition

Offshore Intelligence stands out by providing businesses with some of the most qualified and dedicated available talent and effectively building offshore teams that generate exceptional business outcomes. 

They aim to raise the bar in the offshoring industry through:

  • Unique, industry-leading staffing solutions and cost-saving results
  • Highly trained consultants and staff with several key skill sets
  • Personalized, custom services for every business need
  • A strong investment in recruitment and workplace infrastructure
  • Exceptional customer service
  • Customized integration
  • Structured performance reviews and continuous learning opportunities for Offshore Team professionals

Key executives

Ken Wilson (CEO and Founder)

Since founding Offshore Intelligence in 2016, Ken Wilson has helped the BPO company grow and reach clients throughout Australia, the US, and New Zealand.

Wilson is dedicated to collaboration and innovation in the work environment and aims to provide the successful integration and customer experience that other BPO companies lack.

Offshore Intelligence reviews and comparisons

While there are no current reviews for Offshore Intelligence, the company has successfully helped businesses in numerous industries through its innovative approach to offshore solutions. This includes saving a construction company up to $474,000 in labor costs annually by increasing productivity and workflow.  

Through their successful approach to BPO services and customer service, Offshore Intelligence stands out among similar BPO services in Australia and the Philippines.

Offshore Intelligence’s contact information

Offshore Intelligence’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website http://www.offshoreintelligenceglobal.com/
LinkedIn https://www.linkedin.com/company/offshoreintelligence/
Facebook https://www.facebook.com/offshoreintelligence/

In addition, you may email them at [email protected] or call 1-300-938-085.

References

https://www.glassdoor.com/Overview/Working-at-Offshore-Intelligence-EI_IE2256864.11,32.htm

Offshore Intelligence news, podcast & articles

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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