PCS Call Center news, podcast & articles
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Overview
Headquarters
-
Public or Private
private
Seats or staff
100-249
Revenue
$10 mil. - $25 mil.
Industries
-
Details
Executive
Rica Cassandara Custodio, Account Manager
Year Founded
2002
Countries of fulfillment
-
Sectors
-
About PCS Call Center: Review and comparison
PCS Call Center is a Business Process Outsourcing (BPO) service provider headquartered in San Bernardino, CA, offering a wide range of virtual assistant solutions, customer service, telemarketing sales, and office support. Opened in 2002, their clients include healthcare institutions, law firms, hotels, and real estate agencies.
This experienced BPO provider offers inbound call center support featuring social media solutions, call answering, and live chat support. Outbound customer service involves finding new leads and reaching out to potential partners. PCS Call Center works over several months to develop meticulous marketing campaigns targeting sales, collections, and market research.
Since its founding, PCS Call Center has remained at the cutting edge of digital marketing and customer service projects. The company’s current size is 51 – 200 employees, and its last reported revenue is $22 million.
PCS Call Center Outsourcing
The firm maintains a customer service focus, always considering cost-effective and results-driven processes that increase revenue for businesses worldwide. Reducing operational expenses while increasing productivity ensures that PCS Call Center delivers innovative solutions across multiple industries.
Additionally, PCS Call Center works with non-profit organizations to develop fundraising call center services. Specialized telemarketing professionals create campaigns that increase donations and community awareness. Increasing donation tiers is done through expert market research and testing. PCS will also create scripts to use during fundraisers to realize all financial goals.
PCS Call Center’s BPO services and pricings
PCS Call Center is an innovative company that provides the following services:
- Social media support
- Answering services
- Live chat support
- Appointment setting
- Market research
- Collections
- Lead Generation
- Focus groups
- Phone surveys
- Bookkeeping
PCS Call Center’s pricing
Pricing is set based on the requirements of each project and the needs of customers. The company focuses on robust customer service and the diversification of specialties offered.
How PCS Call Center outshines its competition
The company takes pride in creating competitive advantages and consistent growth. The factors involved with providing exceptional results include:
- Oversee virtual assistants providing 24/7 sales support;
- Configure call center operations for efficiency by reducing wait times and training employees;
- Manage multiple back-office systems including accounting, administration, financials, and marketing; and
- Create telesales strategies focused on customer acquisition and retention.
Key executives
Rica Cassandara Custodio (Account Manager)
Rica has extensive experience in business development management and customer relations. She has a solid track record of managing technical implementation and creating business proposals. Rica has performed web design and web development for various client projects.
PCS Call Center reviews and comparisons
This BPO Services Provider has an excellent reputation for providing call center operations support and back-office project management. We currently do not have any reviews for PCS Call Center. We suggest comparing the company to other firms providing BPO services to staffing, real estate, insurance, and e-commerce.
PCS Call Center’s contact information
PCS Call Center’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website https://www.pcs-callcenter.com
Facebook N/A
In addition, you may email them at [email protected] or call (866) 671-4344.
Independent
