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Quantanite

3.3/5 • Glassdoor rating

Overview

Give your customers the support they need when they need it.
Add value to your entire customer journey with our customer experience and digital outsourcing services.

We help you understand what your customers are saying about your products or services, help address the needs of your customers in today’s digital world, and ensure they are satisfied with every interaction.

We combine people, data and technology to redefine your customer experience and put your customers at the centre.

Gain insight into your entire customer experience;
– Demand management
– Customer journey optimisation
– Shifting customers towards Self Service
– Technological innovation
– Operational scalability

What Quantanite offers its clients

Support your customers at every stage of the journey
From awareness to advocacy, we help you personalise your customer journey with data insights and analytical intelligence.

Attract your audience
- Raise brand awareness
- Generate product or service interest
- Maximise lead generation

Help them buy
- Increase lead conversions
- Fulfil orders
- Improve buying experience

Support your customers
- Help with product or service queries
- Reduce your costs and effort to serve
- Create a trusted and joyful experience

Nurture them into advocates
- Manage the customer community
- Promote renewals and upselling
- Maintain loyalty

How Quantanite outshines the competition

The Quantanite Difference - Helping you connect the DOTS
Our proven process helps you design, optimise and transform your customer experience to achieve success.

Design
Design a bespoke roadmap for customer experience success by understanding our clients’ unique challenges.

Optimise
Optimise efficiencies and make improvements throughout the customer journey using self-service and automation.

Transform
Transform outcomes using a powerful combination of people and technology to deliver services at scale.

Success
Successful customer experiences, higher operational efficiencies, lower cost to serve and enhanced customer loyalty.

Your trusted customer experts
Book a consultation to discuss how we can improve your customer experience.

Quantanite company structure

Quantanite is a Customer Experience (CX) and Digital Outsourcing solutions provider for the world’s fastest-growing companies. The company delivers customer experience management services, back-office services, and digital content services, and provides sales enablement and demand generation services through its sister brand Growthonics. Founded in 2014 and headquartered in the United Kingdom, the company’s nearly 2,000 super-charged employees operate on four continents. Through global delivery centres, Quantanite powers customer experience and digital outsourcing for leading enterprise brands. To learn more, visit www.quantanite.com.

Headquarters

Quantanite UK, 3rd Floor, 45 Albemarle Street, London, W1S 4JL, United Kingdom

Public or Private

private

Seats or staff

1000-4999

Revenue

$250 mil. - $500 mil.

Industries
  • Ecommerce
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Manufacturing
  • Media Publishing
  • Real Estate
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel

Details

Executive

Andrew Hall, Vice President Of Business Development

Year Founded

03/01/2014

Countries of fulfillment
  • Bangladesh
  • South Africa
Sectors
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
Contact information

+44 20 7097 9259

https://www.quantanite.com


About Quantanite: Review and comparison

Quantanite powers customer experience and digital outsourcing for the world’s fastest-growing brands. 

The company was founded in 2014 and has headquarters in the United Kingdom. With an employee base that is over 2000-strong, they operate across four continents to bring a high-tech, personalized approach to customer experience and back-office solutions. 

Quantanite delivers customer experience management, back-office, and digital content services. Through its sister brand Growthonics, it also provides sales enablement and demand generation services. 

Quantanite Outsourcing

Quantanite manages world-class customer experience and delivery centers in South Africa and Bangladesh. It also operates from two major headquarters in the UK and the USA. 

Quantanite’s business solutions extend across single, multi, and omnichannel digital and voice networks in various languages, including:

  • English
  • Spanish
  • Italian
  • German
  • French
  • Dutch

Quantanite’s BPO services and pricings

Quantanite offers four main BPO services: 

  • Customer experience management. Clients can utilize Quantanite’s multilingual customer support and deep product knowledge to deliver a personalized customer experience. 
  • Back-office. Quantanite’s domain expertise scales your back-office processes cost-effectively. Access modern infrastructure, reduce costs, and increase flexibility. 
  • Digital content. With Quantanite, clients can integrate automation with human intelligence to manage and moderate online content. This improves data accuracy, trust, and customer safety. 
  • Lead generation services. Clients can build efficient front-office operations with sales ability, innovation, and collaboration. With a combination of AI and automation, you can expedite workflows and achieve omnichannel lead generation. 

Quantanite’s pricing

Quantanite currently has no public pricing plans available. Organizations interested in partnering may reach out to the company via its website. 

How Quantanite outshines its competition

Quantanite achieves its purpose by:

  • Investing in human resources to become better every day.
  • Deploying better capabilities to improve client outcomes.
  • Devoting resources to develop and give back to communities.

At Quantanite, people are at the heart of everything they do. They believe it’s the only way to grow sustainably, so they listen to the pulse and initiate greater engagement. 

Key executives

Atreya Chaganty (Chief Executive Officer)

Before entering his role as CEO, Atreya Chaganty served as an adviser to Quantanite since 2020. He brought his two decades of technology experience to be actively involved with strategic decisions regarding the company’s management of finance, strategy, and operations. 

David Earlam (Chief Operating Officer)

In his COO role, David Earlam delivers outstanding commercial performance and compelling client value. He is an industry veteran with over 30 years of contact center experience. 

Mikko Tamminen (Founder and Chairman)

Since founding Quantanite, Mikko Tamminen has aimed to do BPO differently by focusing on supporting like-minded ambitious organizations. He has previously worked with private equity and startups in emerging markets in Asia, Europe, and the US. 

Quantanite reviews and comparisons

Quantanite lists client reviews on their website from industries they have assisted:

“Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really customer focused, which is fantastic to see.” – An award-winning UK parking app. 

“The speed at which they were able to help us out was extremely impressive. They’re very nimble in how they adapt to things, they have an eagerness, and they’re receptive to anything.” – An on-demand global food delivery brand

“The data they’re helping us aggregate is contributing to our success as a company. We’ve been working with them for 2 years now and they’ve been both reliable and excellent.” – An investment analytics platform

Quantanite also has a good score of 3.3 on Glassdoor. Employees recommend the company culture and professional opportunities. 

Quantanite’s contact information

Quantanite’s main headquarters is located in:

Quantanite UK, 3rd Floor, 45 Albemarle Street, London, W1S 4JL, United Kingdom

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +44 20 7097 9259.

References

Quantanite news, podcast & articles

No news, podcast & articles available for this BPO

Quantanite videos & images

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