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Overview
Headquarters
792 E. 280 S., 84003, American Fork, Utah
Public or Private
private
Seats or staff
1000-4999
Revenue
$100 mil. - $250 mil.
Industries
-
About ROI CX Solutions: Review and comparison
ROI Solutions offers world-class call center solutions for businesses. Services include IT support, help desk support, answering services, customer care, and inbound telemarketing.
ROI Solutions offers both inbound and outbound services in addition to outsourcing and a variety of BPO services. The company supports 19 languages to help businesses have a global reach with their clients.
In addition to its services, ROI Solutions has helpful information for businesses on its blog, which can be accessed from the website. Topics include 11 Effective Tips on How to Keep Customers for Life and Do Chatbots Improve Customer Experience?
As businesses grow, ROI Solutions can expand to meet their needs. They have over a thousand workstations and PCs worldwide and can handle businesses of any capacity.
ROI CX Solutions Outsourcing
Founded in 2008, ROI Solutions has over a thousand employees at the present time. The company values company culture and aims to make its employees as happy as their customers. ROI Solutions strives to build strong employee relationships and encourages employees to help each other succeed.
In addition to American Fork, ROI Solutions also has several offices across the United States and international offices located in Central and South America, North Africa, and Asia. Notable clients include Panda Express, Hello Fresh, Samsung, Visa, and United Healthcare.
ROI CX Solutions’s BPO services and pricings
ROI Solutions offers the following services:
- IT support
- Help Desk Support
- Answering Services
- Customer Care
- Inbound Telemarketing
- Email Support
- Live Chat
- Customer Retention
Inbound Call Center Solutions
- Customer Service
- Answering Services
- Tech Support
- Resolution Center
Outbound Call Center Solutions
- Call Center Outsourcing
- Lead Generation
- Telemarketing
- Surveys
BPO Services
- Appointments and Reservations
- Billing and Payment Support
- Commissioned Sales
- Contact Management
ROI Solutions’ pricing
ROI Solutions’ pricing is based on the client’s needs. Potential clients can get a free quote by clicking on the “get a quote” link on the website. ROI Solutions can also be reached by filling out the contact form on their website. There are also phone numbers provided for general contacts and B2B sales contacts as well.
How ROI CX Solutions outshines its competition
ROI Solutions is:
- U.S. owned and operated.
- Supportive in 19 languages.
- PCI compliant.
- HIPAA compliant.
- SOC 2-Compliant
Key executives
Robert Schow (Founder & CEO)
Mr. Schow has been with ROI Solutions for 13 years. He has a background in sales and CRM and has a Bachelor of Science from Utah Valley University. Former positions include VP of Operations at Crexendo from 2004-2009 and Senior Associate at Deloitte.
Han W. Butler (President)
Mr. Butler has been with ROI Solutions for nine years. He has a background in SEO and CRM and is Sandler Sales Training Certified. He was also VP of Operations at Crexendo from 2009-2012 and was the Vice President of Marketing and Business Development at ROI Solutions from January 2013 to September 2013.
ROI CX Solutions reviews and comparisons
ROI Solutions has a 3-star rating on Google Reviews and a 3.7 rating on Indeed. Positive testimonials are also provided on the company’s website.
ROI CX Solutions’s contact information
ROI CX Solutions’s main headquarters is located in:
792 E. 280 S., 84003, American Fork, Utah Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (877) 590-7897.
References
https://www.crunchbase.com/organization/roi-solutions-llc
https://www.glassdoor.com/Overview/Working-at-ROI-Solutions-EI_IE356947.11,24.htm
Independent
