SOPHI

SOPHI is a reliable, dependable, and effective contact center and a Business Process Outsourcing (BPO) company founded in 2008. It’s headquartered in Dumaguete in the Philippines, where it runs most of its operations.

The company began as a student travel agency that offered enrollment verification services to StudentUniverse.com. However, over a decade, it has expanded its network and included other types of bespoke BPO services such as telemarketing, business branding, and data recording. 

Though its annual revenue and net worth are unknown, it has a team of 51 to 200 employees located across Asia, Europe, and America. 

The firm uses technocratic approaches and real-time client collaboration to achieve sustainable business goals. It has a robust Work From Home (WFH) ecosystem, Class A physical distribution, and comprehensive omnichannel resolutions. 

SOPHI also uses advanced technologies to deliver personalized customer service through email, live chat, web chat, voice, and social media channels.

The BPO is consistently growing as an interactive platform and digital space where startups in Silicon Valley and established businesses in the United States and Europe can scale productivity.

It comprises a handpicked team that effortlessly adjusts to any company’s need and provides on-time solutions risk-free.

SOPHI’s dynamic packages include:

• Back-office support programs which cover lead generation, calendar management, data entry, and market research
• Digital marketing services that cover SEO, social media management, and website customization   
• Call center solutions that cover welcome calls, customer reactivation, data recording, and brand marketing.
• Labor relations programs that cover staffing to scale cost and boost productivity.

The BPO aims to help small and medium businesses achieve quality and timely growth by keeping the business running smoothly. It works closely with startups in fields such as education, travel, and food.

SOPHI’s pricing

SOPHI’s pricing primarily depends on the type of package a business or client requests. It allows businesses to outsource at a minimum tag of $5.5 per hour.  

The company also offers flexible month-to-month payment plans and discounts on multiple orders. It also guarantees a 5% bonus for all clients that refer other customers.

SOPHI responds to competition in several ways. As noted from the company’s website, they have maintained a peak competition edge by:

• Only hiring talents that fit into their culture
• Ensuring customized customer engagement and services that offer value
• Leveraging the power of independent, resourceful and confident teams

Also, the company takes pride in its innovative and conventional technological approaches to cut operation costs and maximize returns. It has built a strong connection with clients and businesses in the Philippines, North America, and Asian countries like Japan and China.

Chloe F.

Chloe F. has been serving as the Company’s President and CEO since 2017. She has also served in different capacities in the SOPHI as Operations Manager, General Manager, and President & Chief Operations Officer.

SOPHI is a dynamic boutique outsourcing company based in Dumaguete, the Philippines. While we currently don’t have any review, we would suggest a comparison of the company to other midsize BPOs and contact centers in the Philippines. 

You may also compare it to other global firms in the USA, Europe, and Asia. 

SOPHI’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.sophi-inc.com

LinkedIn https://www.linkedin.com/company/sophioutsourcing/

Facebook https://www.facebook.com/SOPHI.Inc/

In addition, you may email them at [email protected] or call 44 (0) 20 719 38283.

https://www.glassdoor.com/Overview/Working-at-SOPHI-EI_IE4375362.11,16.htm