Sutherland Global Services

Sutherland is a Business Process Outsourcing (BPO) and digital transformation agency specializing in engineer[ing] exceptional human experiences for its customers. They’ve helped businesses implement technology and business process strategies designed to create a more efficient workplace for more than three decades. 

The agency has a large, global footprint with a team of 38,000 professionals across 144 countries and headquarters located in New York, San Francisco, and London. They have a revenue of more than $500 million, supported by the 43 million transactions they complete per month.

Sutherland provides an expansive repertoire of services, from digital engineering to market research. They work with their clients every step of the way to create dynamic, cutting-edge customer service anytime and anywhere. 

This thriving BPO company is passionate about building new and more efficient ways for businesses to earn more revenues through investments in AI technology, outsourcing, and customer retention strategies. 

Perhaps most importantly, Sutherland accomplishes all of this while remaining human and increasing customer engagement. Clients can trust that Sutherland backs all suggestions and decisions on real-time data and feedback, which creates more efficient customer interactions. 

This agency specializes in providing BPO services tailored to each client’s industry, needs, and customer base. They offer:

• Customer interactions services
• Leveraging AI and analytics to create customer journey maps
• Front and back office process integration
• Financial AI services for automated insights and reports
• Spending visibility and compliance
• Order management optimization
• Intelligent facilities management
• Mortgage processing services

Their services are enhanced with machine learning, AI, analytics, and intelligent technology to transform business efficiency and customer service. 

Sutherland’s pricing

Because of Sutherland’s range of services and plan flexibility, clients will need to speak with the agency about the most cost-effective strategies available to them. 

The agency’s commitment to creating genuinely integrated digital transformations shines in its future-ready approach to BPO. Sutherland stands out as an early adopter and innovator in automation, which now drives the services they provide their clients. 

Their client track record is indicative of their skills in providing a human experience through AI, automation, and technology. 

They’ve worked with Amazon, Airbnb, Goldman Sachs, Disney, Netflix, and many more global companies that are known for “the transformative experiences they deliver.”

Dilip Vellodi (CEO

Dilip leads Sutherland as the founder, chairman, and CEO. Vellodi built the company on a model designed to create scalable, cost-efficient BPO services by utilizing talent worldwide. 

Ashok Jain (Vice-Chairman)

Ashok began as the COO for Sutherland, a position he served in for 14 years. Today, he is the acting Vice Chairman and leads the charge on complex deals, with his thirty years of experience in business management guiding him. 

Sutherland works with businesses around the globe as a leader in their industry. At the moment, we do not have reviews but would recommend comparing them to other large BPO entities that specialize in digital transformations and customer service support. 

Sutherland Global Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.sutherlandglobal.com

LinkedIn https://www.linkedin.com/company/sutherland-global/

Facebook https://www.facebook.com/SutherlandGlobal/

In addition, you may email them at [email protected] or call +1 585 498 2042.

https://www.glassdoor.com/Overview/Working-at-Sutherland-EI_IE25705.11,21.htm

https://www.crunchbase.com/organization/sutherland