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Telvista

3.5/5 • Glassdoor rating

Overview

Telvista is a renowned global business process outsourcing (BPO) company that specializes in providing customized outsourcing solutions to businesses worldwide. With over 26 years of experience in the contact center industry, Telvista has established itself as a trusted industry leader that delivers exceptional customer support services.

We partner with businesses from various industries and develop tailored BPO services that match their specific needs. Our partnership allows our clients to focus on their core competencies without overburdening their internal resources, providing them with a competitive edge and scalability. Our services include both technical and non-technical support services- Offshore, Near Shore, and On Shore. We have the flexibility, speed, efficiency, and multilingual capacity to expand our clients’ presence, not just locally but globally.

Telvista is indirectly owned and controlled by the Carlos Slim family, the 7th richest man on the Forbes list (2023), and one of the most influential conglomerates in Latin America. Co-owned by America Movil, S.A. de C.V. (NYSE: AMX) and Grupo Carso, Telvista has extensive experience in inbound/outbound customer service, sales, tech support, and help desk support, catering to various industries such as Telecommunications, Tech, Cable, Travel, Security, Insurance, Automotive, Healthcare, Energy Government, Political, Financial Service, Food & Hospitality, and Retail/E-Commerce.

Our range of services includes inbound/outbound calling services, post-sale follow-up services, answering services, and call overflow with 24/7 availability, technical support, e-commerce management, back-office transactions, finance and accounting services, human resource services, and social media support services.

Partner with Telvista and experience exceptional outsourcing solutions that improve your overall operational efficiency.

What Telvista offers its clients

Telvista uniquely offers clients a comprehensive and customized suite of business process outsourcing (BPO) solutions backed by over 26 years of industry experience. As a trusted leader in the contact center space, our services are tailored to meet the specific needs of businesses across various industries, enabling them to focus on their core competencies while achieving a competitive edge and scalability.

Our key differentiators include:

Tailored outsourcing solutions: We work closely with each client to understand their unique needs and develop BPO services that align with their objectives, ensuring maximum operational efficiency and a seamless customer experience.

Global reach: With Offshore, Near Shore, and On Shore service offerings, we have the flexibility, speed, efficiency, and multilingual capacity to expand our clients' presence, not just locally but globally.

Diverse industry expertise: Telvista caters to a wide range of industries, including Telecommunications, Tech, Cable, Travel, Security, Insurance, Automotive, Healthcare, Energy, Government, Political, Financial Services, Food & Hospitality, and Retail/E-Commerce, ensuring a deep understanding of each industry's specific requirements.

Extensive service portfolio: Our range of services includes inbound/outbound calling services, post-sale follow-up services, answering services, call overflow with 24/7 availability, technical support, e-commerce management, back-office transactions, finance and accounting services, human resource services, and social media support services.

Strong backing: Telvista is indirectly owned and controlled by the Carlos Slim family and co-owned by America Movil and Grupo Carso, providing a solid foundation for continued growth and innovation.

Quality assurance: We are committed to delivering exceptional customer support services by implementing rigorous quality control measures and utilizing cutting-edge technology to ensure a seamless experience for our clients and their customers.

Data security and privacy: Telvista recognizes the importance of data security and privacy for its clients, implementing stringent security protocols and measures to protect sensitive information while maintaining compliance with industry standards and regulations.

By partnering with Telvista, clients can expect to experience unparalleled outsourcing solutions that drive operational efficiency, support business growth, and elevate their customer experience.

How Telvista outshines the competition

Telvista outshines the competition with its tailored outsourcing solutions, diverse industry expertise, global reach, and commitment to quality.

Our unique combination of flexibility, multilingual capacity, and extensive service portfolio ensures maximum efficiency for clients.

Backed by the Carlos Slim family, we leverage our strong foundation to provide innovative, cost-effective services that elevate the customer experience and drive business growth.

Telvista company structure

Telvista is a reputable global BPO, indirectly owned and controlled by the Carlos Slim family, the 7th richest person on Forbes' list (2023). Co-owned by multinational corporations America Movil, S.A. de C.V. (NYSE: AMX) and Grupo Carso, our ownership structure combines a strong foundation with extensive resources, enabling us to deliver exceptional and innovative outsourcing solutions to clients worldwide.

Sample highlight service offering of Telvista

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Headquarters

8585 N. Stemmons Fwy, 75247, Dallas, TX, United States

Public or Private

private

Seats or staff

5000-9999

Revenue

$1 bil. - $5 bil.

Industries
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Steven Ashley, Vice President of Business Development and Strategic Accounts

Year Founded

02/06/1999

Countries of fulfillment
  • Mexico
  • South Africa
  • United States
Sectors
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
Contact information

903-331-6081

https://www.telvista.com


About Telvista: Review and comparison

Telvista is one of the leading international outsourcing service providers in North America. The company provides solutions for customer care, social media, and IT. Founded in 1997, Telvista has been providing BPO services for over 20 years.

Telvista aims to transform businesses with a wide range of services that will help clients retain their customer base by helping create new sales strategies and generating leads. 

Telvista’s affiliate companies provide additional support in the areas of social media consulting, mobile applications, and remote technical support, amongst other things. 

Potential clients can find helpful information about Telvista and its business services in the News Room blog, which can be found on the company’s website. 

Telvista Outsourcing

Texas-based Telvista has been in business for over 20 years and in addition to its headquarters in Dallas, the company also has offices in Tijuana, Mexicali, and Mexico City. Due to its close proximity to the U.S., Tijuana’s bilingual agents are well-versed in American culture and geography. 

Telvista’s highly educated workforce can accommodate companies as they grow and provide a lower price than its competitors in the U.S. market. Telvista also has an affiliate company, HITSS, which is headquartered in Dallas as well.

Telvista’s BPO services and pricings

Telvista offers the following services:

Contact Center

  • Customer Care
  • Consumer Affairs
  • Technical Support 
  • Sales
  • Back Office

Social Media 

  • Social Data Mining
  • Metric Development
  • Delivering Actionable Insights

Omnichannel

  • Voice
  • Email
  • IVR
  • Chat 

IT Services                  

  • Application Services
  • Systems Integration
  • Infrastructure
  • Staff Augmentation
  • Mobile Applications

Telvista ‘s pricing

Telvista’s pricing is based on the client’s needs. Potential clients can get more information by clicking on the “request info” button at the top of the homepage. Services are provided for international clients, as well as clients in Mexico and the U.S. Clients can also get information by emailing Telvista at [email protected]

 

How Telvista outshines its competition

Telvista has several certifications and recognitions.

IT Certifications

  • NMX-CC-9001-IMNC-2008 / ISO 9001:2008
  • IT SERVICE MANAGEMENT SYSTEM – ISO / IEC 20000:2011
  • CMMI DEV Level 5 (Mexico Sites)

Contact Center Certifications

  • Zippia’s Best Companies to Work For
  • Safe Company Certification 2015
  • Gil 88 Latam Contact Center & CRM Award
  • ISO 9001-2008
  • PCI Certified

 

Key executives

Jorge Rodriguez ( CEO / President)

 Mr. Rodriquez has been CEO of both Telvista and its affiliate company, HITTS. He has a background in sales and corporate operations and holds a Master of Science, Technology degree from Columbia University in New York City.   

Kimberly Keaton (VP of Operations) 

Ms. Keaton has a background in Telecommunications and customer experience and has been with Telvista since 2018. She has a BA in International and Global Studies from Pepperdine University. 

O.C. Hailey (Vice President Of Business Development) 

Mr. Hailey has been with Telvista since January 2019. He has a background in business development and has a Bachelor of Business Administration from James Madison University. 

Telvista reviews and comparisons

Telvista has a 3.2 rating on Google Reviews. In addition, they have a 3.4 rating on Indeed and a 5-star rating on Facebook. 

 

Telvista’s contact information

Telvista’s main headquarters is located in:

8585 N. Stemmons Fwy, 75247, Dallas, TX, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 903-331-6081.

References

https://www.glassdoor.com/Overview/Working-at-Telvista-EI_IE19492.11,19.htm

https://www.crunchbase.com/organization/telvista

Telvista news, podcast & articles

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Telvista videos & images

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