The RightShore

The RightShore Group (RSG) provides an essential service to businesses searching for the right BPO by connecting them with contact centers that meet their needs. 

Without the appropriate time and expertise devoted to selecting the right outsourced contact centers, companies risk making costly mistakes that can negatively impact their business.

RSG understands how important it is to find an experienced BPO that will meet the specific program needs of various businesses and does not take a “one size fits all” approach to outsourcing.

The RightShore Group has an extensive network of over 500 global BPO providers that they individually match to meet business needs and assist businesses in developing and managing these partnerships long term.

The RightShore Group is located in California, United States, but works with companies and contact centers worldwide.

Because of its wide range of business partnerships, RSG can set clients up with contact centers in whatever geography and language best suits their needs.

The RightShore Group’s services include:

• Understanding and documenting clients’ specific program needs to ensure their ability to best match a new business partner with a qualified BPO.
• Matching screened contact centers with clients’ businesses to best suit their unique needs and budgets.
• Providing recommendations for their clients using their industry expertise and access to their database, which includes more than 500 global BPO service providers.
• Helping clients navigate domestic, nearshore, and offshore partnership options and negotiate new partnership agreements, including establishing clients’ key performance indicators.
• Continual account management and monitoring of vendor performance.

The RightShore Group’s pricing 

The RightShore Group connects businesses to hundreds of contact centers at no cost to the business.

The RightShore Group grants businesses access to their extensive database of contact centers all around the globe, meaning businesses don’t have to spend days or weeks searching for a contact center that can meet their specific needs.

RSG considers the specific program needs of businesses and matches them with a BPO provider that is the “right size.” A provider interested and motivated in the program but large enough and with enough industry experience to meet business needs.

Not only does the RightShore Group pair businesses with one of the hundreds of BPO providers, but they assist in negotiating BPO agreements and provide contract templates to move the process along quickly.

Once a partnership has formed, RSG remains involved in the success of business programs through the regular attendance of operations calls and quarterly business reviews to ensure continued satisfaction. 

Robert French (Sr. Partner)

Robert French has been a senior partner with the RightShore Group since September 2013. He ​​specializes in BPO advising services to Fortune 500 companies.

Steve Coulter (Managing Partner)

Steve Coulter has been a managing partner at the RightShore Group since September 2006; he has brought more than 15 years of expertise to RSG.

The RightShore Group comprises a small but dedicated team with a wealth of offerings in a variety of industries. While we currently don’t have any reviews for RSG, we suggest you compare RSG to other similarly sized BPO providers in the United States and around the globe.

The RightShore’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.rightshoregroup.com

LinkedIn http://www.linkedin.com/company/thetorightshore-group

Facebook N/A

In addition, you may email them at [email protected] or call 416-346-7758.