TSD Global

Established in 1989, TeleServices Direct, now rebranded as TSD Global, is a BPO that offers international customer care, marketing, and back-office services. Headquartered in Indianapolis, Indiana, the privately held company regularly employs between 1,000-5,000 positions.

TSD Global partners with various recognizable clients, including AT&T, SiriusXM, Capital One, TGI Fridays, and Denny’s. Their current estimated annual revenue is $67.3M per year, with indicators suggesting continued growth.

TSD Global partners with Fortune 500 companies through fully managed omnichannel solutions. They’ve supported clients for over 30 years, improving branding and building skilled customer service teams.

The company has locations in the US and the Philippines.

TSD Global provides a variety of outsourcing solutions, primarily with telecommunications and digital support. The areas of services include the following:

• Restaurants (OrderSolutions)
• Communications
• Product Support
• Tech Support
• Travel & Entertainments
• Healthcare
• Financial Services

TSD Global’s pricing

As the company offers various services across multiple industries, the pricing can vary. However, TSD Global aims to make client savings make up the cost of their services.

TSD Global focuses efforts on upselling and reducing costs by more than 50% for their clients. As a result, on average, sales increase by 30% and allow businesses to expand operations.

KPIs (Key Performance Indicators) are the lifeblood of TSD Global’s success. By monitoring real-time results, hands-on collaboration with clients, and goal-driven solutions, TSD Global ensures high-quality services that satisfy their clients.

TSD Global also commits to trusted security by industry by maintaining standard security certifications. Their promotion of security standards includes achieving PCI DSS Level 1 certification from a Qualified Security Assessor (QSA) and SOC 2 Type 1 audit certification for their call center sites.

Megan Johnson (Director of Success)

Joining TSD Global in February 2021, Megan Johnson is a results-orientated leader. Among other managerial duties, Megan Johnson analyzes and strategizes performance and quality standards at TSD Global.

Anthony Vesho (President)

Starting his career at TSD Global as Chief Operating Officer in 2015, Anthony Vesho brings over 30 years of managerial experience to his role.

Matt Miller (CFO)

Matt Miller started at TSD Global in 2013 as VP of Finance, leading to a promotion to CFO in 2019. He brings over 15 years of experience in corporate accounting and a supportive leadership style to his role.

Graciel Hernandez (Operations Manager)

A hands-on style manager, Gracial Hernandez began her role in 2015 at TSD Global. Located at their Philippines branch, she directs operations through customer-facing services.

In PR NewsWire’s coverage of the company’s partnership with Olo, OrderSolutions was named the #1 off-premise order-taking firm. OrderSolutions, the restaurant division of TSD Global, serves restaurants outsourcing phone orders. In addition, they commit to up-selling, increasing check size by 35%.

TSD Global case studies showcase impressed clients and average sales increase by 30% or more across multiple industries. Customer experience scores and other quality measures also showed improvement. They also have received numerous top performer awards including, AT&T’s Center of Excellence in the Philippines.

TSD Global’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.tsdglobal.com

LinkedIn http://www.linkedin.com/company/tsd-global

Facebook https://www.facebook.com/TSDGlobalPH/

In addition, you may email them at [email protected] or call 1 (234)-234-2345.

https://www.glassdoor.com/Overview/Working-at-TSD-Global-EI_IE437462.11,21.htm

https://www.crunchbase.com/organization/tsd-global