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Virtual Support SME

0.0/5 • Glassdoor rating

Overview

Virtual Support SME is a hub of highly skilled call center agents. This firm specializes in tailoring its services to meet the unique needs of your business.

This outsourcing provider takes pride in delivering high-quality agents with extensive experience in the field and is adept at handling customer interactions with utmost proficiency.

Virtual Support SME is committed to providing assistance whenever you need it. Its seasoned agents guarantee 100% service no matter where you are located.

What Virtual Support SME offers its clients

a. Customized Solutions: We understand that each client has unique requirements and objectives. We take a tailored approach to design and implement BPO solutions that align with your company's goals, culture, and industry-specific needs. By working closely with your team, we will develop a deep understanding of your business processes and provide solutions that are specifically designed to enhance productivity and improve outcomes.

b. Cutting-Edge Technology: We leverage the latest advancements in technology to streamline your processes and enhance operational efficiency. Our team of experienced professionals is proficient in utilizing industry-leading software, automation tools, and data analytics to optimize workflow, reduce errors, and improve overall performance.

c. Exceptional Quality Control: We have a robust quality control framework in place to ensure the highest standards of service delivery. Our stringent quality assurance processes encompass regular performance evaluations, audits, and continuous improvement initiatives. By focusing on quality, we guarantee that our services will meet or exceed your expectations.

d. Scalability and Flexibility: We understand that businesses evolve and require scalable solutions. Our BPO services are designed to adapt to changing business needs and market dynamics. Whether you experience growth, seasonal fluctuations, or operational changes, our flexible approach will accommodate your requirements and enable you to scale up or down seamlessly.

e. Cost Savings: As a BPO service provider, we specialize in driving cost savings for our clients. By outsourcing non-core business processes to us, you can reduce overhead costs associated with infrastructure, staffing, training, and technology. Our efficient processes and economies of scale enable us to deliver cost-effective solutions without compromising on quality.

Services Offered:
We offer a comprehensive range of BPO services, including but not limited to:
a. Customer Support: We provide multichannel customer support services, including phone, email, and live chat support, to ensure your customers receive prompt and satisfactory assistance.

b. Back Office Operations: Our team can handle various back-office tasks, such as data entry, data management, document processing, and administrative support, enabling your employees to focus on core competencies.

c. Finance and Accounting: We offer end-to-end financial services, including accounts payable/receivable, bookkeeping, payroll processing, and financial analysis, ensuring accurate and timely financial management.

d. IT Helpdesk: Our skilled IT professionals provide technical support, troubleshooting, and system maintenance, ensuring smooth operations and minimizing downtime.

e. Human Resources: We can handle HR-related functions, such as recruitment, employee onboarding, benefits administration, performance management, and training.

How Virtual Support SME outshines the competition

We offer no long-term contracts that others usually require.

Virtual Support SME company structure

VSS is a micro contact center founded in April 6, 2018. We are indeed a start-up company but our team consists of experienced leaders who are well versed in the BPO industry, coupled with a talented ensemble of front-line agents, highly trainable and adaptive to any kind of tasks given to them. Our workforce can tackle general contact center jobs such as customer service, technical support, sales, lead generation on phone, chat, or email. Both Inbound and Outbound.

We pride ourselves not just in the comprehensive quality of our work, but also in forging stronger connections. We are performance-driven yet highly cost-efficient.

We know the importance of every interaction with every customer. A negative customer service interaction whether in person, via webchat, or voice calls can serve as a false impression for a whole company. VSS is made to change this experience and serve customers an exceptional experience.

Headquarters

Apokon Road, 8100, Tagum City, Davao Del Norte

Public or Private

private

Seats or staff

1-49

Revenue

Unknown

Industries
  • Ecommerce
  • Healthcare
  • Insurance
  • Others
  • Real Estate

Details

Executive

-

Year Founded

04/06/2018

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Full service BPO
Contact information

1-833-9BE-VSM.

[email protected]

https://virtualsupportsme.com

About Virtual Support SME: Review and comparison

Virtual Support SME is a hub of highly skilled call center agents. This firm specializes in tailoring its services to meet the unique needs of your business.

This outsourcing provider takes pride in delivering high-quality agents with extensive experience in the field and is adept at handling customer interactions with utmost proficiency.

Virtual Support SME is committed to providing assistance whenever you need it. Its seasoned agents guarantee 100% service no matter where you are located.

Virtual Support SME Outsourcing

Virtual Support SME is a micro contact center established on April 6, 2018. Although this firm is a start-up company, its team comprises experienced leaders with deep knowledge of the BPO industry.

Additionally, Virtual Support SME have a talented group of front-line agents who are highly trainable and adaptable to various tasks assigned to them.

Its highly skilled team is proficient in handling various contact center responsibilities, encompassing customer service, technical support, sales, and lead generation across multiple channels, including phone, chat, and email.

They excel in inbound and outbound interactions, ensuring comprehensive customer assistance and practical outreach efforts.

Virtual Support SME’s BPO services and pricings

Virtual Support SME offers numerous services when it comes to customer services:

Customer service 

With 90% of the dedicated workforce focused on customer service, Virtual Support SME ensures its customers receive exceptional care. 

Filipinos are renowned for their unparalleled hospitality, rest assured that clients’ needs are met with utmost attention and warmth.

Lead generation 

This company initially emerged as a leading micro contact center specializing in lead generation. 

Remarkably, even to this day, Virtual Support SME continue to engage in the very first campaign upon when they began their journey. This commitment is a testament to its unwavering dedication to its esteemed clients.

Technical support 

Virtual Support SME agents excel in customer service orientation and possess extensive specialized knowledge bolstered by continuous training. 

With this winning combination, you can rest assured that its tech support agents are the finest you can have at your disposal.

Sales 

Virtual Support SME experienced agents have launched their careers in the BPO industry as sales representatives for esteemed companies such as AT&T, Amazon, and Direct TV. 

Armed with expertise in handling calls and driving sales, Virtual Support SME agents seamlessly execute these tasks with utmost fluidity.

Business to business

Engaging in a conversation with a regular customer through cold calling can present challenges. Similarly, establishing contact with a CEO for a potential business venture can be equally demanding. 

However, the Virtual Support SME team bridges the gap, effectively connecting your company with new prospective partners.

Live chat support 

In addition, Virtual Support SME offer live chat support services to foster meaningful conversations and enhance sales. 

By providing this valuable feature, Virtual Support SME effectively reduces the bounce rate for businesses, ensuring that customers stay engaged and actively interact with your brand.

Virtual Support SME BPO’s pricing

Pricing for Virtual Support SME services is private based on specific services requested.

However, you have the option for a free quote. All you have to do is provide additional information on your company’s needs.

How Virtual Support SME outshines its competition

Virtual Support SME acknowledge the immense challenges involved in running a company. Outsourcing alleviates one item from your list of concerns and offers significant cost savings. 

Virtual Support SME  are proud to offer a team of highly skilled agents who possess extensive experience in the field. 

Equipped with a wealth of knowledge and expertise, Virtual Support SME agents are adept at effectively handling customer interactions. With their exceptional customer service skills, you can trust that your customers will receive the utmost care and support.

By entrusting customer-facing tasks like after-sales services and sales generation to a company that comprehends your unique needs and adapts to constant changes accordingly, you can redirect the saved funds toward other endeavors that foster the continued growth of your business.

Key executives

Alejandro Cabrera (Owner)

Alejandro Cabrera is an energetic and friendly marketing associate with over five years of experience in real estate administration. He deeply understands the industry and is well-versed in various real estate platforms.

As an Administrative Assistant, Alejandro offers a comprehensive range of services, including digital and social media marketing, email marketing and appointment setting, customer service and inbound sales, video/photo editing with graphic design, and data entry and lead generation. 

With his diverse skill set, Alejandro is equipped to handle a wide array of tasks and contribute to the success of your business.

Virtual Support SME reviews and comparisons

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their companies to grow.

“It’s a numbers business, and my calendar is always green with appointments. The closing rate is average, but the activity is always impressive. The team is doing their best” – Jayla O’Neill, CEO of Lokamart

Virtual Support SME’s contact information

Virtual Support SME’s main headquarters is located in:

Apokon Road, 8100, Tagum City, Davao Del Norte

Further, you may virtually reach out the company through the following contact information:

Website https://virtualsupportsme.com
LinkedIn https://www.linkedin.com/company/virtual-support-sme/
Facebook N/A

In addition, you may email them at [email protected] or call 1-833-9BE-VSM..

References

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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