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VOIZ

4.7/5 • Glassdoor rating

Overview

VOIZ, a venture-funded by the Omidyar Network, is a full-service call centre solutions platform for customer service, tele-calling & sales.

Since its inception in 2022, VOIZ has worked with over 300 clients including some of the well-known Unicorns in E-commerce, Food delivery, Ed tech, Travel tech and Fintech industries. The platform also has over 20,000 tele-callers agents signed up for remote work.

What VOIZ offers its clients

VOIZ aggregates remote human talent that is not in the formal employment fold and bring
them to tele jobs on ‘work from anywhere’ model.

We enable this workforce to participate in the remote tele jobs with our state-of-the-art
full-stack technology built inhouse.

We then connect with companies like you, bring outsourcing projects, and our core
delivery team turns around your process on a ‘fully managed service’ model.

End result is a low-cost, high-quality service.

How VOIZ outshines the competition

VOIZ is not a regular call centre/BPO. VOIZ is a powerful tech platform that brings together clients, agents, supervisors and managers to deliver outstanding customer experience and meet sales targets.

VOIZ is a low-cost yet high-quality call centre for both inbound and outbound processes.

VOIZ company structure

VOIZ is a call centre solutions platform launched at the peak of the pandemic by 2 Indian founders who saw a big opportunity in the 'future of work' space. And, as a result, VOIZ evolved into becoming a 100% remote call centre solutions platform with access to high quality talent at ridiculously low cost of operations.

Sample highlight service offering of VOIZ

Starting from as low as:

$499 per seat per month OR
$19 per day OR
$2.49 per hour OR
50 cents per lead

We can customise pricing based on your requirements. No commitment, no lengthy contracts.

Headquarters

Obeya Verve, GF, 5th Main, HSR Layout - Sector 6., 560102, Bengaluru, Karnataka

Public or Private

private

Seats or staff

1-49

Revenue

$1 mil. - $5 mil.

Industries
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Vineet Patil

Year Founded

04/01/2022

Countries of fulfillment
  • India
Sectors
  • Admin Support
  • Customer Service
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

+91 96866 68179

https://www.voizworks.com


About VOIZ: Review and comparison

VOIZ is an all-in-one remote customer experience marketplace. It provides a curated CX talent pool and selected contact centers for outsourcing customer experience (CX) processes. 

With VOIZ, companies, and customer experience teams can seamlessly transition their CX operations from legacy systems to a self-serve people-plus platform.

VOIZ Outsourcing

VOIZ offers two CX operating models: 

  • DIY – Companies can post CX jobs and build their own CX team.
  • Outsource – Companies can outsource their CX processes and hire a pre-existing CX team.

From customer support to telesales, VOIZ enables companies to streamline their customer experience processes across multiple channels, such as voice, email, and chat.

By adopting an Opex (operational expenditure) model, companies using VOIZ can save significant time and costs. 

VOIZ provides seamless scalability, allowing businesses to ramp up or down as needed, resulting in cost advantages.  

The platform also simplifies the hiring process for CX jobs and handles the day-to-day customer experience operations, providing a comprehensive and efficient solution.

VOIZ services and pricings

Below are the services offered by VOIZ:

  • Customer service – VOIZ employs skilled and trained representatives to assist customers with their inquiries, concerns, and issues. 
  • Recruitment – The firm’s recruitment services uphold high ethical standards in all interactions. 
  • Data processing – VOIZ helps organizations gather data from various sources, including websites, social media, IoT devices, and traditional databases. 
  • Telecalling –  It offers efficient and professional telemarketing services to help businesses connect with their target audience and achieve their sales goals.
  • Executive assistance – VOIZ provides dedicated and reliable support to executives and professionals, helping them manage their tasks and responsibilities efficiently and precisely.
  • Technical support – The company’s technical support team is your trusted partner for resolving technology-related issues and providing expert guidance to ensure smooth operations and optimal performance.
  • Sales – VOIZ is committed to driving growth and success for your business through strategic sales solutions, a dedicated team, and a customer-centric approach.
  • Online reputation – It specializes in managing and enhancing your digital presence, ensuring a positive and influential image across various online platforms.

VOIZ pricing

The rates are customized and dependent upon each customer’s and clients’ sought services. 

However, VOIZ provides a free consultation. Talk to VOIZ’s experts and know more about its offered services and rates.

VOIZ’s BPO services and pricings

Below are the services offered by VOIZ:

  • Customer service – VOIZ employs skilled and trained representatives to assist customers with their inquiries, concerns, and issues. 
  • Recruitment – The firm’s recruitment services uphold high ethical standards in all interactions. 
  • Data processing – VOIZ helps organizations gather data from various sources, including websites, social media, IoT devices, and traditional databases. 
  • Telecalling –  It offers efficient and professional telemarketing services to help businesses connect with their target audience and achieve their sales goals.
  • Executive assistance – VOIZ provides dedicated and reliable support to executives and professionals, helping them manage their tasks and responsibilities efficiently and precisely.
  • Technical support – The company’s technical support team is your trusted partner for resolving technology-related issues and providing expert guidance to ensure smooth operations and optimal performance.
  • Sales – VOIZ is committed to driving growth and success for your business through strategic sales solutions, a dedicated team, and a customer-centric approach.
  • Online reputation – It specializes in managing and enhancing your digital presence, ensuring a positive and influential image across various online platforms.

VOIZ pricing

The rates are customized and dependent upon each customer’s and clients’ sought services. 

However, VOIZ provides a free consultation. Talk to VOIZ’s experts and know more about its offered services and rates.

How VOIZ outshines its competition

VOIZ has a pool of over 200,000 telecallers and serves over 400 clients. It provides a platform for companies to hire, train, and fulfill their work requirements with ease.

For businesses, VOIZ offers a dual approach to utilizing their platform. Companies can handle their tasks themselves by hiring and training remote talent through VOIZ. They can fully benefit from the flexibility and scalability of using ready-for-remote resources. 

Alternatively, businesses can outsource their work to VOIZ’s managed services team, saving costs and ensuring efficient delivery.

VOIZ supports businesses by reducing costs associated with hiring, administration, infrastructure, and maintenance. 

Service providers like BPOs, call centers, contact centers, and agencies can also engage with VOIZ by bidding for projects posted by companies and operationalizing them on the platform using independent talent. 

It allows service providers to achieve significant cost savings and deliver high-quality work without incurring marketing and sales costs. 

VOIZ presents a growth opportunity for service providers to expand their business exponentially.

Key executives

Rajesh Bernard (Co-Founder & CEO)

Rajesh Bernard manages the entire company. He places a particular emphasis on top-line and bottom-line performance, strategy development, product marketing, sales operations, delivery, and investor relations.

Vineet Patil (Co-Founder & Business Owner)

Vineet Patil began his entrepreneurial journey with online gaming in 2010 and exited the venture in 2018 when the company was sold to an Irish operator. 

In the same year, in 2018, he and his team founded Laundrokart, an online laundry marketplace that has since become the largest laundry operator in Bangalore. 

Currently, Vineet is focusing on building VOIZ, a venture-funded tile jobs marketplace powered by gig talent.

VOIZ reviews and comparisons

VOIZ does not currently have external, independent assessment or feedback available from customers, clients, or other organizations.

VOIZ’s contact information

VOIZ’s main headquarters is located in:

Obeya Verve, GF, 5th Main, HSR Layout - Sector 6., 560102, Bengaluru, Karnataka

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +91 96866 68179.

VOIZ news, podcast & articles

No news, podcast & articles available for this BPO

VOIZ videos & images

No videos & images available for this BPO

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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