Windy City Call Center

Specializing in various customer service-oriented tasks, Windy City Call Center provides reliable and efficient solutions for clients and companies. Located in Chicago, Illinois, the communications business process outsourcing (BPO) firm works extensively to keep those it serves on track and with a high level of customer satisfaction.

As the firm states on their official website, they believe in building up their internal personnel and offering promotions from within. By pouring into their staff, they show their appreciation for what they do and help them create future company goals.

Owned by the parent company BirdDog Media, Windy City Call Center has many tools and training at their disposal to help them grow with the demand and provide high-quality service to those they partner with.

Founded in 2009 and currently employing 160 agents, Windy City Call Center consistently receives A+ ratings from the Better Business Bureau for its top-notch services and focus on customer support and resolution. Additionally, they are the recipients of the LeadsCouncil Leader Award for Best Call Center in 2018.

The firm partners with national charities for fundraising events and community service opportunities throughout the year. Two of the organizations they collaborate with most frequently include the Ronald McDonald House and Feed My Starving Children.

With a focus on customer service and support, Windy City Call Center offers various options to meet the needs of those they serve. Some of the most popular offerings the firm provides include:

• Call Center Operations
• Lead Generation
• Call Verification Management
• Inbound Call Support
• Outbound Call Marketing 
• Warm Transfers
• Company Training
• Customer Resolution
• Help Desk Support
• Customer Support
• Call Center Management
• Process Integration
• Media Consultation

In the firm’s partnership with BirdDog Media, they can provide services not listed above through referral. 

Windy City Call Center’s pricing

Due to the customized solutions provided through Windy City Call Center, the company cannot offer package pricing. For further information on rates or to acquire a custom quote, it is best to reach out to a sales representative through the company website.

With the prestigious honor of LeadsCouncil Leader Award for Best Call Center in 2018 and their continued work with local and national charities, Windy City Call Center has shown that they prioritize quality service and community support.

Jack Goldberg (President)

As the founder of BirdDog Media, Jack Goldberg is also the owner of Windy City Call Center. In both companies, he serves in the role of President. 

Damien Kalck (Vice President of Operations)

As the co-founder of BirdDog Media and Windy City Call Center, Damien Kalck works alongside Jack Goldberg to oversee operations. He specifically fulfills the role of Vice President at both companies.

As a customer relations and support BPO, Windy City Call Center offers solutions to help those it serves to stay at a high level of consumer satisfaction. Prospective clients can compare the organization to Contact Automation, Dialog Direct, and America’s Call Center.

Windy City Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.windycitycallcenter.com

LinkedIn https://www.linkedin.com/company/windy-city-call-center

Facebook https://www.facebook.com/windycitycallcenter

In addition, you may email them at [email protected] or call 847-749-1292.

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