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Wow 24-7

3.9/5 • Glassdoor rating

Overview

24/7 Omnichannel Сustomer And Tech Support Outsourcing In 10+ Languages for Europe & USA based Retail, SaaS, IoT and Travel globally since 2016.

100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings.

We have expertise in Retail, SaaS, IoT and Travel, as well as other diverse industries united by the E-commerce market.

Delivery based in Eastern Europe and LATAM, we operate in 24 time zones, including European and American, and build the workflow according to the client’s business processes, software and data security standards.

There are 2 models of cooperation for different purposes

1 )Shared teams – the best way to get started quickly
Your project is managed by an acting, trained & experienced team of 5-6 agents working 24/7 in rotating shifts on 2-5 projects simultaneously.

– For organisations with low to medium volumes of customer requests;
– as a first response and triage service for Level 1 technical and customer support.

2) Dedicated teams – the best way to meet all your needs.
Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

– For companies with an average and large number of customer requests;
– as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed.

We keep all your data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

What Wow 24-7 offers its clients

What do you get from working with us:

1 - The easiest way to scale up and scale down your customer care for seasonal spikes.
2 - Up to 60% budget savings compared to organizing and managing an in-house support team.
3 - Reducing the time of time-consuming and recurring tasks, such as refunds and returns.
4 - Increase CSAT through 24/7 support in any communication channel and in any language.
5 - Save time for important and perspective tasks for your business that take longer to complete.

And one more important personal thing.
Direct communication with the Team Lead and Delivery Manager allows you not to be constantly involved in a routine customer support process. You will be able to have a peace of mind due to reliability and trust in the team.

And finally, have a good night sleep, and go on vacation when you want to!

How Wow 24-7 outshines the competition

We have expertise in Retail, SaaS, IoT and Travel, as well as other diverse industries united by the E-commerce market.

Whichever option of cooperation you choose, you get a Comprehensive Solution, Incl.:

✓ Fast & Flexible Onboarding
✓ Selection and Recruitment
✓ Team Training
✓ Quality Assurance
✓ Monthly Reporting
✓ Business Process Improvements Recommendations

Wow 24-7 company structure

Owned by private investors.

Sample highlight service offering of Wow 24-7

24/7 Сustomer And Tech Support Outsourcing In 10+ Languages for Europe & USA based Retail, SaaS, IoT and Travel

Headquarters

571 S. Washington, 83110, Afton, Wyoming

Public or Private

private

Seats or staff

1-49

Revenue

$10 mil. - $25 mil.

Industries
  • Ecommerce
  • Education
  • Educational Businesses
  • Hardware Tech/IT
  • Hospitality
  • Manufacturing
  • Retail
  • SaaS
  • Software Tech/IT
  • Travel

Details

Executive

Denys Dubner, CEO

Year Founded

04/11/2016

Countries of fulfillment
  • Canada
  • Germany
  • Mexico
  • Poland
  • Ukraine
Sectors
  • Admin Support
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

+1 855 568 11 65

https://


About Wow 24-7: Review and comparison

Wow24-7 was first founded in 2008 and has extended its services to 100+ clients from 20+ countries globally. While it first started as a small business providing support services such as frontline support and call center, it has grown to serve customers in Retail, SaaS, IoT and Travel, as well as other diverse industries united by the E-commerce market.

Wow24-7 also connects their customers with relevant product providers to keep their partners and clients satisfied. Furthermore, this company has gathered a revenue of $15 million and has employed 250+ workers in Eastern Europe and LATAM.

This company achieved a satisfaction rate of 98 percent among their client base. The multilingual specialists at this company also provide essential services to keep customers happy.

Wow 24-7 Outsourcing

Wow24-7 is headquartered in Wyoming, United States, and was founded in 2008 to outsource a wide variety of services such as business processes outsourcing, customer and tech Support for retail, SaaS, IoT and travel industries. Their support ensures that companies will foster strong relationships with their own customers.

Wow24-7 has hired more than 250+ experts who speak in 10+ languages to provide customer support for people around the globe. Their customer-oriented approach is essential to its creation of outsourced and personalized business services.

Wow 24-7’s BPO services and pricings

The services that Wow24-7 provides revolve around outsourcing assistance, such as:

  • Customer Support
  • Technical Support
  • Contact Center
  • Call Center Support
  • Back Office Outsourcing
  • Frontline Support
  • Virtual Assistant
  • Email Support
  • Live Chat Support

Over the years, this company has developed various call centers to meet their customers’ needs, including feedback calls and inbound answers.  

Wow24-7’s pricing

Wow24-7 provides multiple pricing options, including bundled plans and pricing options based on the number of monthly customer requests, selected communication channels, coverage hours and languages required

Shared Bundles

Your project is managed by an acting, trained & experienced team of 5‑6 agents working 24/7 in rotating shifts on 2-5 projects simultaneously.

The optimal solution for companies with a small and average number of customer requests (especially after-hours) and as a first response and triage service for level 1 technical and customer support.

Dedicated Bundles

Your project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.

The optimal solution for companies with an average and large number of customer requests and as a level 1 & 2 for technical and customer support when in-depth and specific knowledge of the product is needed.

How Wow 24-7 outshines its competition

Wow24-7 provides its outsourcing services to clients worldwide any time of day. They provide a fast, personalized, and results-based outsourcing platform.

They include team training processes with experienced and ambitious agents. In addition, this business provides free, customary onboarding services along with an assessment of the client company. 

The staff at Wow24-7 provides a two-week training period where they determine clients’ expectations. These are just some of the ways this company stands out from the rest.

100+ clients from 20+ countries have already trusted them and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings.

Delivery based in Eastern Europe and LATAM, they operate in 24 time zones, including European and American, and build the workflow according to the client’s business processes, software and data security standards. 

We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

Key executives

Denys Dubner, Chief Executive Officer (CEO)

A Seasoned Strategic Marketing, Analytics & Business Development Executive with over 20 years of leadership experience, including general management, strategic development, global expansion, traditional and digital marketing management. Transformational Leader. International Executive MBA alumnus, University of St. Gallen, Switzerland (HSG).

Wow 24-7 reviews and comparisons

Wow24-7 impresses their clients, as the company has very high reviews of 4.8 stars out of 5 stars. Some customers claim their offerings are essential for success while others state the staff quickly learned about their business and integrated effectively with their team.

Clearly, Wow24-7 provides excellent services, and their clients find their services superior and necessary for better results. 

Wow 24-7’s contact information

Wow 24-7’s main headquarters is located in:

571 S. Washington, 83110, Afton, Wyoming

Further, you may virtually reach out the company through the following contact information:

Website https://
Facebook N/A

In addition, you may email them at [email protected] or call +1 855 568 11 65.

References

https://www.crunchbase.com/organization/wow24-7

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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